Unlocking $100M+ in AI-driven opportunities

We worked with the client to quickly identify and prioritize AI use cases that would deliver the highest impact. Our brainstorming sessions generated more than 85 ideas, and we selected the top eight based on their projected return on investment. From a generative-AI chat assistant to sentiment analysis tools, each AI application was chosen to address critical business needs. This discovery phase ensured that the business case for AI was clear, positioning the company to drive both customer satisfaction and operational efficiency.

We worked closely with our client to define their AI strategy over a four-week period. Together, we clarified their goals, estimated ROI, and built a detailed roadmap for implementation. Our teams collaborated across multiple workshops, aligning AI applications with their most immediate business needs. We focused on optimizing customer interactions and improving first-call resolution. This collaborative approach not only delivered a concrete AI plan but also built buy-in across the organization, laying the groundwork for further AI adoption in other business units.

By focusing on the most impactful AI applications, we helped the client unlock more than $100 million in value. The top three use cases—improving productivity, reducing churn, and increasing revenue per order—are expected to generate $70 million in revenue growth and $30 million from operational improvements. Beyond these tangible results, our framework has positioned the client to scale AI across other business units, creating long-term value and ongoing competitive advantages. This strategy will empower them to continue leveraging AI for high-impact results across their operations.