INTRODUCTION
This document describes West Monroe Partners LLC’s ("West Monroe" or "WMP" or "we" or "our" or "us"), treatment of the information we collect about you ("personal information") during your interactions with us as a visitor to our website (with its homepage located at www.westmonroe.com), (the “Site”); when you visit our offices; when you receive communications from us regarding our products and services; or when you register for or take part in our events (collectively, the “Interactions”). It describes what we do with that information (this information is referred to as our “Privacy Policy”). This Privacy Policy discloses the information practices of West Monroe with respect to information gathered both offline and online, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
From time to time, we may supplement this Privacy Policy with additional information relating to a particular interaction we have with you.
This Privacy Policy was last updated and is effective as of May 31, 2024.
Please review this Privacy Policy carefully, because if you do not agree with our practices, your ultimate choice is not to use this Site or engage in Interactions.
You can jump to particular topics of this Privacy Policy by going to the headings below:
We may collect “Personally Identifiable Information” when you visit our Site and when you otherwise engage in Interactions. Personally Identifiable Information as used in this Privacy Policy is information that can be used to indirectly or directly identify you as an individual, such as your name, address, telephone number, and online identifiers.
Active Data Collection
Like many other web sites, we actively collect information from our visitors both by asking specific questions on this Site and by permitting you to communicate directly with us via e-mail and other electronic means. When you communicate directly with us, through the Site or otherwise, we may collect your name, contact information, and any communications you provide to us through contact or feedback forms.
Passive Data Collection
We may automatically collect, store or accumulate certain Personally Identifiable Information concerning your use of this Site, such as information regarding which of our pages are most often visited. We may share with or transfer to third parties such information for the purpose of maintaining the Site, responding to direct inquiries, measuring traffic and traffic trends at this Site, and providing advertisements that are more relevant to you and your interests.
The following provides examples of the type of information that we collect from you, actively or passively, as applicable, and how we use that information.
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Context |
Types of Data |
Legal Basis and Purpose for Collection and Use of Data |
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Client Information |
We collect the name, contact information and email address of our clients and their employees with whom we may interact. |
We have a legitimate interest in contacting our clients and communicating with them concerning normal business administration such as projects, services, and billing. |
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Professional or employment related information |
If you apply for a job posting, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, educational history, contact information, work authorization, background check and criminal history, fitness for duty data and reports and references. Providing this information is required for employment. |
We have a legitimate interest in using your information to have efficient staffing and work force operations. We use information in the anticipation of a possible contract of employment or employment relationship with you, if any. |
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Feedback/Support |
If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. |
We have a legitimate interest in receiving and acting upon your feedback or issues. |
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Mailing List |
When you sign up for one of our mailing lists, we collect your email address. |
We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services. |
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Mobile Devices |
We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website. |
We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices. |
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Partner Promotion |
We collect information that you provide as part of a co-branded promotion with another company. |
We have a legitimate interest in fulfilling our promotions. |
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Email Interconnectivity |
If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. |
We have a legitimate interest in understanding how you interact with our communications to you. |
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Website interactions |
We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms, including your name and contact information. This may also include information about your device or browser. |
We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud. |
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Essential Cookies, clear GIFs and first party tracking |
We use cookies, clear GIFs and other tracking technology that are essential for the operation of our website and providing our services to you. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Policy for more information. |
We have a legitimate interest in making our website operate efficiently. |
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Non-essential First-party Cookies and First Party Tracking |
We also use cookies, clear GIFs and tracking technology that are not essential to the operation of our website. |
Where required by law, we base the use of these cookies and tracking upon consent. |
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Non-essential Third-party Cookies and Third Party Tracking |
We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. |
Where required by law, we base the use of third-party cookies and tracking upon consent. |
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Web logs |
We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. |
We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. |
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Physical characteristics |
We collect certain information such as dietary restrictions and clothing size when you take part in certain Interactions such as attending a conference or receive promotional items. |
We have a legitimate interest in providing you with the goods and services you request or otherwise fulfilling our contract with you. |
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Public Health and Safety |
In certain situations where a serious public health threat has been identified, we may collect information from guests and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, vaccination status and underlying health conditions. It may also include travel information. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care. |
We have a legitimate interest in protecting the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We have a legitimate interest in complying with the laws in the jurisdictions in which we operate. |
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Inferences |
We develop inference data through your use of the services, usage information, membership information, and third parties. |
We have a legitimate interest in providing our services, to communicate with you, and for research and development. |
We share the information we collect from you as set forth under the “SHARING OF INFORMATION” header.
Information from Third Party Sources
West Monroe may, from time to time, combine information we receive through your use of the Site or other Interactions with us with information obtained through third party sources, including, for example, third parties, business partners, our affiliates, or publicly available sources, in order to enhance our ability to market those products or services that may be of interest to you.
2. USE AND PROCESSING OF INFORMATION
Use and Primary Purposes of Collection of Personally Identifiable Information
West Monroe uses your Personally Identifiable Information for business and commercial purposes, including:
To communicate with you provide you any services that you request or purchase, for example, to process your payments and communicate with you regarding the services.
To provide customer support, respond to your inquiries and fulfill your requests.
To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.
To about our new features or services in which it believes you may be interested send you marketing communications that we believe may be of interest to you, such as to send you newsletters or information about new features or services in which it believes you may be interested.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and services, surveys, enhancing, improving or modifying our Site, products and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
For any other purposes disclosed to you prior to you providing us your Personal Information or which is reasonably necessary to provide the services or other related products and/or services requested, with your permission or upon your direction.
To customize the content and advertising you see.
For preventing unauthorized access to or use of the Company’s property, including the Company’s information systems, electronic devices, network, and data.
Although the sections above describe our primary purposes in collecting your information, in many situations we have more than one purpose. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business. To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
In addition to the specific situations discussed elsewhere in this policy, we may disclose information in the following situations:
Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we may also share information with that company, including at the negotiation stage.
Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or the provision of services by a third party intermediary.
Public. Some of our websites may provide the opportunity to post or share comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
4. HOW WEST MONROE PROTECTS YOUR INFORMATION
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law. We use both technical and procedural methods to maintain the integrity and security of our databases, including firewalls.
5. CHOICES YOU HAVE ABOUT HOW WEST MONROE PARTNERS USES YOUR INFORMATION
We strive to provide you with choices regarding the Personally Identifiable Information you provide to us. Under applicable data protection laws, you may have certain rights with respect to your personal information depending on where you live, including the right to:
Access to Your Personal Information. You may request information regarding whether we process your personal information or access your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
Changes to Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. If our website does not permit you to update or correct certain information, you may contact us at the address described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law.
Deletion of Your Personal Information. You may request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
Opt-out of Targeted Advertising. You may opt-out of online tracking based targeted advertising (e.g., cookies) by clicking the cookie settings link here or the “Do Not Share” link on our homepage. Please note that if you change browsers or devices, or if you clear your browser’s cache, you may need to click the link again to apply your preference. You may also opt-out of other forms of targeted advertising by submitting a request as described below.
Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
Restriction of Certain Processing. Under certain circumstances, you may request us to restrict the processing of your information.
Revocation of Consent. If we rely on your consent to process your personal information, you may revoke your consent to such processing at any time. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us as described below.
Data Portability. If applicable, request your personal information be ported (transferred) to another company.
Please note, not all these rights are absolute, and they do not apply in all circumstances. In some cases, we may limit or deny your requests to access, modify, or delete your information, or to revoke consent or object to processing. This may occur because the law permits or requires us to do so.
We do not discriminate against individuals who exercise their rights under this Privacy Policy.
We have also implemented the following mechanisms for exercising control over your personal information:
Promotional Mailings. If, at any time, you do not want to receive offers and/or circulars from us you can remove yourself from our mailing lists by emailing us (our contact information is below) with "NO SNAIL MAIL" in the subject line along with your name, address and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
You may also adjust the marketing messages you receive or opt out of receiving marketing messages from West Monroe by visiting our Preferences Center.
6. HOW TO MAKE A REQUEST CONCERNING YOUR PERSONAL INFORMATION
You may submit a request regarding your rights to privacy@westmonroe.com. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to request access to, correct or delete any Personally Identifiable Information that you have provided to us. Alternatively, you may call 1-800-828-6708 or mail us at:
West Monroe Partners, LLC
311 W. Monroe St.
14th Floor
Chicago, IL 60606
Attn: Legal/Privacy
Following submission of a request, we will take steps to verify your identity before responding substantively, as is required by law. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the mailing address we have on file, or the date of your last communication with us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
You may use an authorized agent to make your request. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must provide either a copy of the signed permission given to you by the individual or a power of attorney executed in accordance with California law.
If you are unsatisfied with our response to a request, you may appeal our decision by contacting us at privacy@westmonroe.com, or, if you are in certain localities such as the European Union or United Kingdom, you may have a right to lodge a complaint with your local supervisory authority. Finally, in certain U.S. states, if your appeal is denied, you may have a right to lodge a complaint with the state attorney general.
7. OTHER IMPORTANT INFORMATION
The following additional information relates to our privacy practices:
Third Party Websites/Links
The Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This policy does not apply to information collected about you by any third party (i.e., anyone other than West Monroe). Information you provide directly to third parties is not covered by this Privacy Policy (for example, if you provide information to third party organizations that may be linked from the Site or whose contact information you gather from the Site). We encourage you to read the privacy policies of other websites you link to from our Site or otherwise visit.
Transmission Of Information To Other Countries. Your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below. You may also request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred by contacting us using the contact information below.
Retention
Typically, we retain your Personally Identifiable Information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Do Not Track
The Site does respond to “do not track” signals as set forth in more detail in the cookies policy and cookies setting menus that “pop up” for visitors of the website.
Notification of Changes
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
What West Monroe Does About Children Visiting This Site
This Site and Interactions are not intended for children under the age of eighteen. We will not knowingly collect information from Web Site visitors or customers in this age group.
8. INFORMATION FOR CALIFORNIA RESIDENTS
California law indicates that organizations should disclose whether certain categories of information are collected, “sold” or transferred for an organization’s “business purpose” (as those terms are defined under California law). West Monroe does not “sell” or “share” your Personally Identifiable Information as defined by California law. You can find a list of the categories of information that we collect and share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than you. For more information regarding our purposes for which we use the information, see the USE AND PROCESSING OF INFORMATION Section. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the “How to Make a Request Concerning Your Personal Information” section above. Please also note that third parties may collect your personal information over time and across different websites. We do not knowingly sell the personal information of minors under 16 years of age.
If you have any questions, comments or concerns about our privacy practices, please contact us by e-mail at privacy@westmonroe.com or call us at 1-800-828-6708. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it.
California information sharing disclosure
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Categories of Personal Information We Collect |
To Whom We Disclose Personal Information for a Business Purpose |
Sharing for Cross-Context Behavioral Advertising |
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Identifiers – This may include real name, alias, postal address, telephone numbers, mobile numbers, date of birth, unique personal identifier, online identifier, email address, account name, social security number, driver’s license number, passport number or other similar identifiers. |
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Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) –This may include signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information. |
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Characteristics of protected classifications – This may include age, sex, race, ethnicity, physical or mental handicap, etc. |
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Commercial information – This may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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Internet or other electronic network activity information – This may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
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Geolocation data – This category includes GPS location data from your mobile device. |
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Audio, electronic, visual, thermal, olfactory, or similar information – This category includes, for example, information collected from camera, thermometers, and similar devices. |
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Professional or employment-related information – This category includes without limitation:
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Non-public education information – (as defined in the Family Educational Rights and Privacy Act) This section includes education history |
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Biometric information This category includes, without limitation:
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Inferences drawn from any of the information listed above |
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Sensitive Information Disclosure. We collect the following categories of sensitive personal information as defined under California law.
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Categories of Sensitive Personal Information We Collect |
Purposes for which it is collected |
Length of time company intends to retain information |
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Social security, driver's license, state identification card, or passport number. |
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Until no longer needed to comply with our legal obligations. |
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Racial or ethnic origin, immigration or citizenship status, religious or philosophical beliefs, or union membership. |
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Until no longer needed to comply with our legal obligations. |
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Health |
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Until no longer needed to comply with our legal obligations. |
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Sex life or sexual orientation |
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Until no longer needed to comply with our legal obligations. |