This is CX, Episode 14: CX leadership and organization structure

In this episode, we continue our discussion about CX Governance and talk about the various leaders/sponsors of CX within organizations, specifically diving into the role and responsibilities of Chief Customer Officers (or CCOs, or Chief Experience Officers, or any number of titles by which they go by). We also explore the different ways CX organizations are structured.

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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.