Delivering reliable, safe, secure, and affordable power is an increasingly complex task. Utilities must respond to shifting customer expectations, the challenges of updating aging infrastructure, increasingly extreme weather events, and an accelerating momentum toward decarbonization and renewable energy. All while evaluating disruptive technologies and within an highly regulated landscape.
Serving customers and addressing new stakeholder needs requires a strategic view, and an experienced eye. That’s where we come in.
We take an undeniably different approach that adapts to the industry’s rapidly dynamic landscape, and positions your organization for sustainable success.
To succeed in the rapidly changing energy landscape, utilities must have the flexibility to integrate wide-ranging trends and changes into their strategies. That’s why we help utilities plan and drive transformational grid modernization initiatives.
Together, we can skillfully navigate the most significant shifts—and build for the future:
Running the utility of the future means upgrading T&D infrastructure, investing in IoT, 5G, and other wireless- and fiber-based communications networks, and integrating IT systems with operational technology. (It also means managing these investments properly with regulators.) With grid modernization an imperative, investments in infrastructure are a given. We’re here to help plan for it, build it, integrate it, and manage it—for the long haul.
As more customers look to transition to EVs, utilities must be prepared to manage large, additional electric loads and support the investment in charging infrastructure required. We are ready to lead the way. Our team has navigated the most pressing challenges and turned that experience into a suite of tools and services to support our clients at any stage of their EV journey. These innovative total-cost-of-ownership and business case analysis tools, as well as intelligent EV program strategy and design services, streamline and accelerate the path to tangible results.
Customers are looking for more from their utility: insights into their energy use. More rate and renewable energy options, from solar panels to electric vehicles. And better experiences and interactions. We can help you design a data- and analytics-based customer experience that uses digital communications, apps, and even a high-performing customer service center, so you can deliver the energy of the future, today. We can also build customer information platforms that integrate your CIS with a modernized CRM system—unlocking customer benefits while avoiding the risk, cost, and time spent replacing it.
Turn insights into operational improvements. Build an analytics center of excellence, consolidating the right skills, strategies, processes, and technology. Through our Rapid Analytics Platform, you can bridge the gap between rigid product solutions and costly one-time custom-integration solutions. And apply advanced machine learning to recommend actions based on real-time data analysis.
Energy utilities are an extremely attractive target for cyberattacks. It's never been more important that your security is not only compliant but nimble, active, and effective. In addition to grid resilience, all IT and OT field technologies, grid automation, and customer data, we help utilities build an active and responsive culture around cybersecurity—so when an attack happens, you are ready to respond swiftly and effectively:
The energy market landscape is constantly changing. As states explore new business models that align financial incentives with climate policy goals, utilities must be responsive and nimble to stay ahead. Our deep experience in working with utilities and regulators makes us the ideal partner to help utilities navigate and optimize these new opportunities.
In this evolving labor market, focusing on the employee experience, digital workplaces, and optimizing processes and technology can pay huge dividends. Our experience and success in building award-winning digital workplace strategies for energy utilities can help you attract and retain the talent you need today—and in the future.