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Client Stories
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Improving digital resiliency through cybersecurity upgrades during post-close planning
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A digital customer service model boosts satisfaction, delivers nearly $10 million in incremental revenue
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A digital-first approach identifies cybersecurity provider with a 10% productivity lift and 30% recovery in service levels
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A fast-growing health benefits company reimagines its existing tech and processes to allow future growth
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A modern claims platform cuts talk time 18%, delivers immediate progress toward a digital future
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A modern data platform reduces data onboarding effort by 50%, enabling faster sales insight
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A new digital scheduling experience increases online bookings by 2.5 times
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A new growth strategy enables 16% efficiency lift and acquisitions
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A newly divested company saves 20% in IT infrastructure costs and ends TSA early
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A value creation approach to increasing sales efficiency drives 25% revenue growth
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A win-win EV program for the utility and its customers, projecting 30% gains in EV adoption
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Accelerating Galloway’s ERP implementation by 94%
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Adapting data management for international standards—live in 15+ countries in just 18 months
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Adopting a real-time, data-driven approach to operations leads to $3 million in savings
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AES U.S. Strategic Business Unit uses customer data to meet evolving expectations
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Agricultural giant discovers $500 million value in digital product over 5 years
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AMA optimizes workplace culture for the digital age
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Analysis delivers insight for acting on $1.1 billion cross-selling opportunity
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Assessing cost optimization highlights the path toward 13% EBITDA improvement
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Building a blockchain-based solution to track and approve electric vehicle credits
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Building a digital customer success platform drives a 75% increase in new customers
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Building a digital platform for City National Bank of Florida to drive $50 million in new revenue
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Building industry-leading digital experiences that delivered $1 million in new revenue at Allina Health
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Building out a new utility infrastructure for the modern age
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Byline Bank embraces a digital roadmap to diversify loan origination and modernize SBA lending
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Claims processing optimized, operations transformed, goals achieved
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Connecting digital and physical experiences cuts manual processes by 50%
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Consolidating IT vendor landscape and increasing cloud capabilities saves $250 million
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Creating $2.5 billion in potential revenue growth through human-center products and experiences
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Creating a data-driven sales engine unlocks $20 million in new revenue in six months
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Data-driven approach enables bank to access $20 billion market opportunity
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Data-driven insights to invest with confidence—delivered in under 4 weeks
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Delivering a patient-centric enrollment solution in 3 months enables a product launch with 6 times the expected volume
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Delivering a superior patient experience built around ease and trust
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Demand for a seamless patient experience drove this health system to innovate—and led to 5x faster results
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Designing a flatter, leaner organization structure saves $70 million annually
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Designing a new digital logistics tracking system to deliver value—12 weeks sooner than expected
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Developing OT isolation procedures enables utility titan to respond 90% faster to cyberattacks
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Digital due diligence leads to value creation opportunities of up to $6 million
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Digital EV TCO calculator enables customers to see potential in eliminating 25 tons of CO2 emissions while saving millions
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Discover Bank modernizes its user experience with a digital approach to enhance partner-centric engagement
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Driving customer centricity through organizational redesign at Barclaycard
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Empowering a global life sciences company with new insights yields revenue growth, efficiency gains
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Empowering a national healthcare payer to work smarter‒and digitally
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Enabling agile teams to improve service predictability and expansion
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Energizing Con Edison on the journey from doing digital to being digital
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Experienced regulatory support for utilities paves the way for a digital future and $3.5 billion in customer benefits
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Fortune 500 company improves time-to-insight by 75% using centralized data
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Generative AI diligence reveals 30% productivity improvement potential
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Global healthcare supplier increases product output and decreases labor hours through operations overhaul
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Guiding a clinical trial software company through multibillion-dollar exit
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Harnessing technology for a customer service turnaround
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Helping a large regional bank grow by adopting a digital operating model with nCino
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Helping a private equity firm disrupt the CX market
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How a digital transformation set the stage for rapid growth
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How AI unlocked $100M+ in customer engagement opportunities for a food and beverage titan
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How automation and transparency in pricing unleashed new revenue for Morningstar
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How change management and technology revolutionized Navy Federal’s customer experience
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How effective implementation of nCino sped up client service resolutions by 70%
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How prescriptive analytics helped a consumer products manufacturer streamline production and get to market faster
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How rethinking IT strategy saved more than $150 million annually
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Identifying and delivering three new data science models with $20 million annual EBITDA potential
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Implementing digital knowledge management results in 50-85% decreased time to proficiency
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Improving customer experience and boosting productivity for a global field service organization
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Improving operational efficiency to support growth initiatives—leading to $36 million in revenue
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Improving the Black Multiple Myeloma patient experience with the Leukemia Lymphoma Society
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Increasing customer product usage by 7% to re-establish high growth
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IT workforce optimization identifies savings of $65 million over 3 years for a large investor-owned utility
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Large Texas-based water utility transforms water delivery to realize $350 million in benefits and meet the utility’s conservation goals
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Lowering a bank efficiency ratio by 12 percentage points with data-driven solutions for Johnson Financial Group
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MedTech company successfully launches and scales a fully SaaS business model in 18 months
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Merging 17 companies over 8 months while enabling sustainable growth
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Merging two companies to realize $75 million in synergies
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Merging two healthcare providers—in 150 days, with 300% ROI
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Merging two tech companies into one undisputed market leader—and realizing millions in synergies
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Mobilizing multiple suppliers to transform a utility’s customer experience and save millions
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Modernized virtual care program drives patient engagement and generates an estimated $216 million in new revenue
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Modernizing a leading beverage distributor’s customer and employee experiences to drive 10% revenue lift
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Modernizing data and analytics capabilities leads to 2.5x ROI
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Moving closer to a digital operating model leads to $60 million in new revenue and $9 million in savings
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Natural gas distributor modernizes metering infrastructure and internal processes
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New data and automation capabilities improve Performance Beauty Group’s employee efficiency by 32%
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New organization design in mega-merger lays foundation for 135% revenue growth
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New transportation strategies satisfy consumer demand—while cutting costs by 10%
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Operational improvements increase capacity by 37% to meet escalating demand
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Optimizing a healthcare provider’s IT operating model and talent strategy saves $400+ million
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Overcoming process constraints in 6 months drives a $2.7 million increase in monthly run rate
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Overhauling digital capabilities to improve EBITDA leads to $100M annual savings
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Performance-improvement diligence quantifies $50 million EBITDA benefit, paving the way to successful exit
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Preventing cyber incidents for 100+ portfolio companies
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R&D planning system optimization leads to a 54% increase in user efficiency
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Redesigning a process to be more digital and customer-focused benefits all New Yorkers
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Redesigning team roles and structure leads to 60% fewer redundant tasks
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Reducing backroom labor spend by 40%
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Reducing data entry time by 500% with customized LOS solution and redesigned, efficient processes
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Remediating cybersecurity risks across 30+ facilities—in just 10 weeks
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Restoring a mortgage company’s IT systems after a cyberattack – in under 7 days
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Restoring critical operations in one weekend following a DopplePaymer ransomware attack
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Restoring customer trust after public complaints of overcharging
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Revamping development processes leads to new product offerings in $1 billion TAM space
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Revamping in-store fulfillment processes to meet booming digital sales, while saving $117 million annually
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Rugs USA exceeds M&A synergy targets by 60%
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Spike in demand for digital platforms leads Blackboard to create 36% faster sales process
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Standing up a new company in four months—on time and within budget
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Standing up a new digital experience and product development organization in one year
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Strengthening resiliency and business continuity through storms and other disruptions
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Technology vetting during sell-side readiness leads to billion-dollar exit
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Technology’s human impact: Better care coordination, better patient experience
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Texas First Bank increases AUM by 70% by becoming a digitally-forward bank
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Transformation to an omnichannel customer care experience results in $40M in value creation
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Transforming a multinational bank’s sales produces $3.6 million in new revenue—and counting
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Tripling Velocity Commercial Capital’s loan originations with new technology
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Two Top-10 PE firms leverage West Monroe’s award-winning M&A team in their $4 billion carveout purchase
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Unlocking TED Conferences’ digital potential helps them spread ideas 30% faster
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Utility grant expertise unlocks $730+ million for funding key infrastructure initiatives
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Visionworks boosts productivity by 15% through data analytics
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VSP Optics’ sustainability roadmap cuts emissions in half by 2030
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Data, Analytics & AI
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InBrief
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Adapting Farm Credit for tech and regulation shifts in banking
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Cybersecurity as a business asset: Preparing for a successful exit
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The evolving AI regulatory landscape and how healthcare companies can prepare
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Healthcare investing: Trends and opportunities in 2024
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How governance allows banks to realize the value of AI while mitigating risks
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How high-tech and software firms can bounce back from retention challenges
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Key strategies for exit readiness in a dynamic M&A landscape
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The symbiotic evolution of EVs and the energy grid
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The expanding role of IT governance for utilities
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Trends shaping the electric utility distribution business in the Eastern U.S.
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West Monroe’s takeaways from Dreamforce 2024: Transforming customer experiences with AI and data unification
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What are captive centers—and should you explore them as an outsourcing strategy?
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Why R&D efficiency matters now for software companies
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10 best practices for successful nCino implementations
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10 step guide to implementing a grassroots knowledge management Strategy
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10 ways to improve your next customer experience survey
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10 ways you can save energy during the holidays
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1 + 1 = 4: Pairing lean and customer experience tools to double your impact
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2021 M&A plans signal that growth options are disappearing for execs
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3 big reasons why liberal arts students make great consultants
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3 enablers to water utility customer centricity
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4 big mistakes in M&A sell-side divestiture due diligence
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4 digital trends for private equity operating partners
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4 important lessons that will help you run a practical innovation function
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4 steps to operationalize the customer experience
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4 tips for private equity firms to maximize digital transformation
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4 ways to manage and retain talent through an integration
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5 best practices for your service cloud implementation
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5 critical components to commercializing data-driven products
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5 keys to making customer insights matter
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5 keys to success for modern data-driven organizations
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5 key things know before deploying Salesforce
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5 key trends for customer experience executives in 2019
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5 lessons learned from our recent robotics process automation implementation
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5 steps for IT spring cleaning
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5 thoughts on Salesforce's Tableau acquisition
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5 thoughts on the CVS-Aetna deal. From a technology integration perspective.
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5 tips for wearing (& rocking) your new hat in a stretch role
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6 issues facing water utilities
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6 lessons for the working mom's juggling act
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7 microtransformations banks can apply to the nCino platform
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7 steps to changing your organization's cybersecurity culture for good
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7 thoughts on the BB&T and SunTrust Bank merger announcement
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A 10-step guide to handling even the most complex Salesforce Org merges
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A 4-step approach to developing your utilities' voice of the customer (VoC) program
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Access for the underserved: The role of federally qualified health centers in Minnesota
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Achieving subscription success though customer journey mapping
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Achieving the full potential of your warehouse automation investment
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A cloud database platform is critical for peak performance
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A complex industry demands complex technology investment
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A day without water: Addressing the issues impacting water utilities
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A foreword for the incoming class of 2018
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A guide to Bitcoin and what it means for the digital customer experience
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Healthy, confident, agile: A guide to reopening offices through the eyes of a healthcare expertt
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AI + sustainability: A meaningful equation for the Earth
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A key To managing stakeholder expectations: Weekly status reports
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Alexa, what's my energy usage? Utility tech is becoming more "human"
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A message from Dean Fischer, CEO
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AMI data alerts Texas utility about water backflow incidents during winter storm
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A mid-market perspective on decision making during M&A transactions
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From then to now: A mid-year update of the 2020 Energy & Utilities Outlook
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AMI network options: identifying the right path for your water utility
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Answering the "why" and "how" when leading business transformation
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Applying inclusion, trust, and respect to Agile project management
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Are utilities moving to the cloud? Don't wait for regulators to make the first move
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Are you prepared for the utility of the future?
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Are your core applications functionally scalable?
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Artificial intelligence in the banking industry
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As cyberattacks increase in frequency and severity, organizations should strongly focus on securing remote worker environments
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Assessing the latest revisions for valuing the benefits of distributed energy resources
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Attracting talent for distribution: Start small
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Auditing an organization in Salesforce
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A weekend reminder of why resiliency, not data protection matters
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Balancing bank compliance and business in the digital era
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Before you change your technology, change your operating model
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Best practices for AR app development with the RealWear HMT-1
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Best practices negotiating enterprise software
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Blockchain in energy: The future of tomorrow?
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Blockchain's impact on the supply chain from farm to store
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Brand transition: One of the least appreciated keys to M&A success
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Breaking down and generating accurate customer service time
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Bringing REV thinking to the natural gas shortage in Westchester County
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Building a bridge to today's utility customers
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Building the next generation of leaders starts with expecting—and respecting—authenticity
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Business integration: The DNA to successful transformations
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Business Relationship Management: A discipline or role?
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Business Relationship Management: BRM as a discipline
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Business relationship management: BRM as a role
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Can new technology tackle old problems in care management?
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Can you imagine a day without water?
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Capital One fallout: Should business leaders expect more security from their cloud providers? Yes.
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Carve-out migration guide part 1: Introduction and migration tool Overview
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Carve-out migration guide part 4: pre-migration account staging
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Carve-out migration guide part 5: Phased migrations
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Change is at the heart of digital, and the first mile of your journey
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Choosing the right radio frequency spectrum strategy for utilities
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Cloud cost considerations
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Cloud migration lessons learned
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The cloud software shift: Rethinking professional services economics
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Conquering supply chain data disparity
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Considerations for building reliable IaaS solutions
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5 considerations for utilities when developing a PLTE business case
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Consistency, consolidation, and cost savings: 5 core retail industry Trends from the NRF
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Consolidation vs. fragmentation in the beauty industry
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Contact center transformation: From strategy to inception
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Control is an illusion: Why a data center in the cloud is better than yours
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Conversational banking: Financial services firms must invest or be left behind
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Conversational interfaces: The next disruptive technology wave is here
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COVID-19’s effect on high-tech & software M&A dealmaking
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Creating a fantastic customer experience while avoiding an operations nightmare
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Creating an RPA strategy for banks
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Creating a winning team in industry 4.0
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Current Salesforce mobile app limitations and potential workarounds
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Customers don't want us to hide the word "change"
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Cybersecurity diligence in private equity transactions: A Q&A with experts
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Data-driven fitness member segmentation: One size does not fit all
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Data governance guiding principles
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Data security in a quantum world
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Data to dashboard: Making sense of big data
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5 data trends for Chief Data Officers
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Dealing with cloud lock-in
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Debunking robotic process automation (RPA) myths
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DEEPEN customer experience transformation: Enact, part 3 of 3
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Deepening the commitment to women
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Demand and portfolio management managing supply & demand
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Demystifying the cloud: benefits of a cloud-based ERP system
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DER aggregation: Bi-directional data flow disrupting bulk power system model
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Design advice from Da Vinci: Simplicity is the ultimate form of sophistication
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Designing an effective organization to implement lasting change
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Designing an effective organization: What triggers organizational change?
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Design: The six letter word essential to any organization's success
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Despite a cold M&A market in Minnesota, deal activity in healthcare remains hot
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Developing a quality survey for your VoC program
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Digital algorithmic curation. Narrowing our view of the world?
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Digital supply chain transformation to improve visibility and agility
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Digitizing utilities: Listening to customers, overcoming barriers, and staying secure
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Distribution and transmission operators address DER interconnection opportunities
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Does your security team rely too much on common vulnerability scoring system (CVSS)?
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Don't take the bait: Phishing attacks
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Do you know your company's CRM user adoption rate?
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Dreamforce 2019 takeaways: 3 ways to improve your business in 2020
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Driving business value and efficiency using Kafka and Docker
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Driving innovation through technology
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Easy banking wins treasury client profits
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The opportunity in EdTech: Scalability, UX, and cybersecurity emerge as winning characteristics
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Email namespace sharing: How to quickly rebrand a new acquisition
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Embracing your team's culture
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Empowering brilliant agents to handle complex inquiries
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Empowering enterprises through automation: Making the case for RPA
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Encrypt all the things PCI DSS and cryptography
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Engaging with the right customers when designing digital customer experience
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Enterprise UX: An exciting opportunity in UX design
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ERP business consultants: Excessive overhead or valuable assets?
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ERP project scenarios you may find yourself in...and how to avoid them
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ERP strategy and M&A deals: a necessary couple
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ERP success during an M&A transaction - part 1
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Establishing transition services agreement operating processes before close
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Evolve customer experience from break fix to breakthrough
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Failure to launch: The value of user profiles
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How financial institutions can reap the rewards of microtransformations
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Finding your operational needle in a haystack
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Fishing analytics - getting 'hooked' on Python and Power BI
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Five reasons to consider getting a new credit card
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Five signs rapid prototyping may be right for your project
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Five ways to improve the customer experience in the field
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Flexport: Creating a competitive advantage by being less competitive
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A tighter focus on RCM and AR can help healthcare providers survive an economic shock
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Forecasting monthly revenue in Salesforce.com
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For today's companies, office space is more than just location, location, location
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Four reasons manufacturers & distributors must play the digital long game
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4 themes that will define the next evolution of success and service models
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Four ways healthcare organizations can embrace virtual assistant technology
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Fun with the Force.com migration tool
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Going back to 0: What the GPS rollover means for your networks
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Got change? Meet me where I'm at
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Harness your customer's voice for product (re)design
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Healthcare automation: Identifying and prioritizing opportunities to deploy bots
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Healthcare IT due diligence: More important than ever
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Healthcare Providers and the Digital-Led Experience: Key Investment Areas for Patient Access Centers
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Healthcare update forum 2019: Minnesota needs to lead industry change
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Health plans: A better way to think about your digital business case
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Health systems and RPA: Planning for rescheduled electives and non-urgent care
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Here's the deal with digital
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HHS and healthcare industry cybersecurity best practices
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High-tech & software’s greatest challenges in 2021
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How hospitals can manage call volume during the COVID-19 pandemic
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How can Minnesota's manufacturers better compete for talent?
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How Chief Product Officers should respond to the evolving economic landscape
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How competitive is Washington State in the innovation economy?
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A need for speed (and safety): How COVID-19 is impacting vaccine and drug therapy development
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How customer demands impact warehouse employee engagement
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How do credit unions stay relevant in the age of big bank mega-tech investments?
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How human-centered design could transform your most dreaded experiences
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How leadership excellence leads to world-class customer experience
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How mid-sized banks can compete in the rapidly-evolving payments industry
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How performance analytics is changing the game in the manufacturing industry
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How pharma companies can enhance patient support programs with generative AI
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How SaaS customer experience leaders can do more with less
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How Salesforce helped a local non-profit
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How Salesforce supports delivering better customer experiences for midsize banks
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How sustainable is your enterprise resource planning (ERP) system?
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How to analyze data before a data migration or integration
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How to beat the S&P 500…lead at customer experience
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How to best define and use Salesforce leads, accounts, contacts, and opportunities
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How to build an analytics center of excellence to tackle utility problems
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How to create a company intranet that breaks down department silos and increases collaboration
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How to develop adaptability among employees to meet the growing needs of your organization
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How to effectively communicate in a competitive market
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How to effectively manage distributed energy resources
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How to hire a Salesforce.com administrator
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How to migrate attachments from one Salesforce.com org to another
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How to mitigate Spectre/Meltdown vulnerabilities
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How to pick the best rewards credit card for you
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How to rethink your cybersecurity strategy in 5 minutes
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How utilities can attract workers from Silicon Valley
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How utilities can better serve low-to-moderate income households
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How water utilities can leverage State Revolving Funds
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How will virtual agents, robots, RPA, and new technology impact your contact center?
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Humanizing technology to improve user experience and satisfaction
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Humans matter most when designing bots: UX best practices for conversational interface design
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Impact of FCC’s unlicensed 6 GHz ruling
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Health plans and the impacts of the American Rescue Plan Act of 2021
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Implementing AMI? Five questions every utility executive should consider
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Improve workforce productivity with Microsoft's Power Platform
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Improve your customer experience and grow revenue
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Improving agent productivity with Salesforce.com's service console
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Improving customer experience with nCino
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Improving ROI for CPG manufacturers
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The Inflation Reduction Act: Federal investments available for energy and utilities
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Influencing behavioral change to drive transformational change
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The Infrastructure Investment & Jobs Act: What it means for utilities
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In it for The Long Run: Committing to Health Equity in Minnesota
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The innovation landscape is rapidly changing—and increasingly distributed
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In population health, successful implementations start before "day one"
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Integrating data security into your transaction due diligence process
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Integration Considerations during M&A Execution for Hospitals and Health Systems
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Internet of Things (IoT) part 1: A game changer
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Interoperability in healthcare: 3 critical areas to consider
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In the "buy vs. build" world of pharma, does lab productivity still matter?
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Inventory management with Salesforce CRM
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Is data virtualization a panacea for the age-old data centralization problem?
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Is it time to combine the CIO and COO roles?
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Is my organization in scope for GDPR?
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Is private equity eating up software, or is software eating up private equity?
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Is your claims system creating operational value?
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Is your management team equipped to drive workforce improvement?
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Is your utility prepared for industroyer malware?
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Is your voice of customer (VoC) survey effective?
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Is your warehouse productivity flatlining?
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Keeping consistent customer experience through operational excellence
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Key considerations for Veeva vault implementation
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Key ERP decisions facing global M&A
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Four guiding questions to determine if your company is ready to invest in a knowledge management strategy
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Leading a charity committee made me a better consultant
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Lean methodology in banking M&A
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Learning what we mean by 'practical innovation'
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LEED: What it means to West Monroe and our employees
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Lessons from high school English class: the value of data
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Leverage a balanced scorecard framework for software evaluation
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Leveraging digital to reduce internal friction in your utility
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Leveraging experience to scale an implementation across hundreds of sites
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Leveraging modern tools to achieve agile analytics
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Leveraging the power of CRM to create extended loyalty for your bank
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Leveraging Work.com to get safely back to work
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LIBOR transition: Developing an effective communications strategy
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Long-term impact of COVID-19 on healthcare providers’ data and technology
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Make Your Personas More Powerful by Leveraging Audience Reports in Google Analytics
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Managing your utility telecom network like a service provider
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Manipulating SSRS parameter functionality
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Improving 2020 vision for manufacturers – Business planning and budgeting in a post-COVID economy
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Manufacturing today: Continuing to grow when talent is scarce
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Maximize your CRM investment by integrating actionable customer insights
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Meaningful analytics using business intelligence to decrease healthcare costs
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Do you measure up in the subscription world?
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Measuring RPA success: Evaluating the impact of automation beyond ROI
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Measuring UX: How to make better, data-driven decisions in your member portal strategies
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Meet your new (digital) co-worker
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Microsoft disabling Basic Authentication: How private equity can protect their portfolios
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Mid-market cloud adoption: More reliable than the weatherman
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Strategy, meet structure: How Minnesota healthcare organizations will succeed in the era of evolving customer expectations
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Mobile architecture best practices
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Mobile client architecture - native vs. hybrid vs. web apps
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Moving to the cloud: Myth versus reality
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Navigating customer experience metrics
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Navigating the eCommerce platform landscape
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Navigating the MarTech jungle in the credit card space
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Network appliances in the cloud
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The new imperative for banks to build loyalty post-crisis
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New ways to deliver integrated healthcare through adaptive reuse
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Not focusing on your customers is a common - and costly - pitfall of bank acquisitions
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Numbers don't lie. Liars use numbers.
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Off the chain blockchain is hot but still unproven
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The Oldsmar security breach: What your utility needs to know
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On my mind: Cloud and security
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Are you optimizing your customer investments to drive retention and growth?
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Optimizing networks by proactively planning for circuit retirements
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Partnering to bring diverse talent to West Monroe
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Patient access centers: navigating the rapid journey to new remote work
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People, process and technology: The cultural side of a merger
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Perseverance for women leaders: an energy industry on the cusp of great change
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Perspective on public cloud costs
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Political conversations in the workplace: 3 tips to keep it civil
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Post go live tips for Salesforce to help your team embrace change
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Prioritizing people during a carve-out transaction
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Pro bono consulting: creating a data strategy roadmap to combat homelessness
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Protecting and promoting what makes you different
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Protecting M&A portfolios from cyber threats not just the obvious targets
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Provide a better customer experience through automated underwriting
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Providing or depriving a positive customer experience
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Public cloud environments: How to effectively manage costs
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Public LTE: What is the true cost of going wireless?
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Pulse 2019 and the growing maturity of customer success
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Your budgets are slashed – Don’t overlook these quick ways to realize IT cost savings
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Rain down cost savings with cloud-based business applications
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Realigning the role of relationship managers to drive sales effectiveness
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Real-time analytics in the manufacturing industry
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Reimagining the post-pandemic energy industry in New York
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Retail is still a people business
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Rethinking divestiture approaches: An approach beyond separation
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Returning to work amid COVID-19 – Keeping manufacturing employees healthy and safe
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Returning to work for life sciences companies
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Robotic Process Automation: Beyond the myth
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The guide to SaaS deboookings – Part 2: How to prevent debookings
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The guide to SaaS debookings – Part 1: The problem with debookings
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Salesforce data visibility
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Salesforce Shield: Your new best friend for GDPR compliance
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Salesforce Spring '18 has sprung
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Salesforce's Summer 201818 forecast is "cloud"y
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How sales and operations planning enables a nimble supply chain
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Seven myths about credit cards and your credit score
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Six steps in your loan origination system implementation not to overlook
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SKU rationalization: A holistic approach in a customer-sensitive marketplace
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Software M&A: 4 trends shaping the hottest mid-market sector
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Solving for sustainability in the supply chain
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SPARK-ing some good: A partnership to support our emerging leaders
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Standardize to transform: Retail's digital journey
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Standup pitfalls: How to ruin a perfectly good daily scrum
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Start with the Foundation: Structuring Your Business for Success & Maximum Productivity
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3 steps manufacturers should take now to prepare for post-pandemic operations
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Structured data exploration for analytics applications
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Structure for success: How to get your organization out of the mud
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Successful resolutions: A change management approach
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Takeaways from our ‘Delivering customer experience at scale leveraging digital innovation’ webinar
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Take the next step in your digital maturity for revenue growth
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Target operating model design: How and why to prepare your bank for your next acquisition
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TechBash 2018: The Blazor and Serverless Microservices party
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Technology and healthcare: Rethinking traditional change management
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Technology is the great multitasking enabler. Is that a good thing?
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Telehealth and the future of healthcare in Seattle
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Texas winter storm: How water utilities can provide billing relief for all customers
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The 7 most interesting things business leaders told us in 2018
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The ABCs of working with generation X, Y and Z
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The big data analytics revolution - how big data has changed business intelligence
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The business value of augmented and virtual reality
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The case for a truly discrete labor standard
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The digital, flexible future of retail's workforce
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The evolution of distributed energy resources: 2015 and now
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The four opposing forces of customer loyalty programs
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The human side of digital transformation: Governance modeling
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The human side of digital transformation: Shaping consumer demand with business capabilities
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The human touch: Mid-market firms' post-merger integration challenge
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The implications of big-data marketing: Bigger than you think
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The importance of a CISO
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The importance of governance with Robotic Process Automation (RPA)
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The key to your next successful bank acquisition: managing regulatory risk
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The libor transition is coming. Banks should start planning now
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The Power of Tying Innovation Directly to Your Organization’s Strategy
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The rise of electric vehicles (EVs) presents opportunities for drivers and electric utilities
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The rise of the business-minded technologist
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The role of customer education and engagement in demand response programs
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The role of the PMO in M&A transitions
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The scrum board: A major project management tool made of paper
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The state of CRM in banking - where we are and where we're going, part 1
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The symbiotic relationship between technology and customer trust
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The unsexy side of Fintech
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The utility IoT: Can the smart grid make our homes, businesses & cities smarter?
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Three “must-dos” to align people, process. and technology
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Three strategies to reduce supply chain shipping costs
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Three things to keep in mind when developing content for today's consumer
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Time varying rates: How utilities can mitigate grid challenges while keeping rates affordable
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Top 10 Google Chrome extensions for Salesforce admins (part 1 of 2)
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Top 10 Google Chrome extensions for Salesforce admins (Part 2 of 2)
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Top 5 apps for consultants
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Top 5 ways a laboratory information management system (LIMS) creates value
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Top 6 ways to combat change fatigue
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Top considerations for banks preparing for SBA PPP loans
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Trust, but verify: Why you cannot outsource your responsibility to the cloud
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Trust me, Fred. This Amazon thing is a go!
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Previewing the TSIA World Interact Conference: 3 software trends to help maintain growth
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Takeaways from the TSIA World Interact Conference: 3 tactics to drive profitable growth
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Turning change resisters into change advocates
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Uber entering $700 billion freight hauling business
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Understanding where low-income utility customers reside and reaching them
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Understanding the trade-offs of various software selection project approaches
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Unintended consequences of BYOD
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Unlocking health system IT capabilities through digital unification
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Unpleasant discoveries: Cybersecurity vulnerabilities uncovered
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Upskilling managers is imperative to drive workforce productivity
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Using a storytelling framework for your slide deck
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Using CloudCheckr to evolve our cloud delivery model
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Using customer personas to drive human-centered design
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Using knowledge management in your contact center
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Utilities' aging workforce: Then and now
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Utilities and the need for private, licensed, wireless networks
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Utilities and the role community benefits plans play in federal funding applications
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Why utilities should engage state energy leaders now for Bipartisan Infrastructure Law grant funding
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Utility analytics: How a (good) data framework today leads to analytical insights tomorrow
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Utility workforce of the future
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Vision & value: Helping your business and IT leaders align through change
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3 Ways Finance Executives Can Support IT Investments
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We stand for equal pay
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West Monroe actively builds tomorrow's leaders
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West Monroe named in Forrester Data Warehouse Automation Platform Report
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West Monroe named in Forrester Digital Business Transformation Accelerators Report
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West Monroe named in Forrester Salesforce Implementation Services Report
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What can Michael Jordan teach us about intelligent manufacturing?
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What comes first: Digital DER or transactive energy?
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What consulting firms can learn from Roger Federer
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What does Amazon Connect mean for the contact center?
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What does a successful Salesforce go live look Like?
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What does population health management mean for providers?
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What I learned about agile project management from running a household
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What is a chief analytics officer (CAO) and who needs one?
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What is knowledge management and why should my company care?
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What is rapid prototyping?
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What is risk management and why is it important?
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What is the water utility of the future?
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What may be keeping your contact center from being world class
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What's hybrid cloud?
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What's hybrid cloud, part 2
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What's your cloud foundation?
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What's your cloud security foundation?
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What's your cloud strategy?
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What's your personal brand? Manage your brand for career success
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What the future of electric vehicles looks like after a transformative year
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What we really mean by artificial intelligence (AI)
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When design thinking meets data science
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When does change management end?
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When policies and procedures negatively impact customer experience
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When routine network testing exposes unexpected threats
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When to consider blockchain rather than a relational database
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Whose responsibility is sustainability?
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Why a configure, price, quote (CPQ) solution can create harmony for sales and finance execs
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Why customer experience and organizational change management make good partners
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Why cyber resiliency is more important than data security
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Why every Salesforce admin should use an IDE
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Why good customer service is not good enough, even in B2B
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Why healthcare is starting to look at conversational interfaces
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Why isn't treasury management customer pricing evolving? It could be easier
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Why Salesforce Lightning will change CRM
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Why technology will not yet replace the workforce manager in the contact center
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Why the grid mod evolution is not a one-size-fits-all endeavor
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Why your IT may be eroding business value (and what to do about it)
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Why your old fashioned business case will not engage your organization
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Why you should blend instead of join in tableau
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Why you should consider moving to Salesforce Lightning
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Why you should (eventually) fire your CIO as featured in CIO Journal
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Will banks evolve their treasury management messaging to reflect 'Easy?'
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Will robots leave me jobless?
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Will we ever be a cashless society?
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Winning the battle for customers: A conversation with Bay Area Financial Services Leaders
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World Water Day 2018: How will you be a better water steward?
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World Water Day 2019: How can you make an impact?
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Point of View
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Bad data is costing your utility and undermining efficiency
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Cybersecurity fuels competitive edge in energy M&A
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Digital platforms are the differentiator in today's banking landscape
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Empower Your Workforce with Generative AI
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Laying the groundwork for AI in supply chain management
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Nuclear needs to play a bigger role in the clean energy future
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The future of dealmaking belongs to AI-infused firms
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West Monroe’s take on the CrowdStrike-Microsoft outage
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Why manufacturers are prioritizing sustainable supply chains
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Why the CrowdStrike outage should spark a reexamination of business continuity and recovery plans
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Winning with GenAI: Redefine corporate governance to harness new technologies
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"Rapid ERP" done right
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3 digital-first strategies to make 2023 a high-impact year
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3 fundamental steps for strong big data security
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3 steps to take in the new year to prepare for the Libor transition
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4 common (but often overlooked) outsourcing costs
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4 critical considerations: Shifting IT infrastructure to public cloud
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4 decision points that will move transportation and logistics companies forward in the digital age
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4 tactics of effective strategic technology planning for the digital future
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4 ways CIOs can drive IT cost savings during the pandemic
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4 ways private equity firms can prepare for the sell-side M&A process in a downturn
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4 ways to drive private equity value creation across portfolios
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5 golden rules of customer experience
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5 key considerations before moving to credit card self-issuance
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5 principles to guide decision-making when building a hybrid workplace
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5 Traits of Digital Leaders
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5 Ways Water Utilities Can Prepare for Cyberattacks
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6 opportunities in the contact center to jumpstart your utility's customer experience
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6 ways boards can influence digital initiatives to maximize business value
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7 mindsets to revive your voice of customer (VOC) program
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7 trends in the co-brand card space
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8 steps to leading great nCino implementations
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8 ways to empower the manufacturing workforce for the future
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10 principles for building a nimble, digital culture in manufacturing
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10 priorities for software companies transitioning to a subscription business model
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2020: Bringing certainty to an uncertain year
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A 3-step process to identify the metrics that matter
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A 20/20 view of cost takeout as manufacturers face COVID-19
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A globalized model for medical affairs
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A look inside the process: How to ‘shift left’ in financial services
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A new era for change management during Mergers & Acquisitions
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A recession is coming: Maximize productivity and you can weather it
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A utility’s journey to a more digital customer experience
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Accelerating driver productivity to meet evolving consumer delivery demands
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Achieving ROI today requires speed, value, and adaptability
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Agile, digital businesses are best-positioned to handle a scarcity of resources
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AI Adoption: Shift your focus from tools and technology to solving problems
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AI to align field engagements with strategy in medical affairs
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Aligning effort to reward: The journey to boosting sales effectiveness for banks
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Aligning utility regulation to support the future grid
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Alleviating peak demand challenges and improving customer affordability with time-varying rates
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America’s relationship with subscription services
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AMI for the water industry
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Are you a savvy software investor?
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As customer interactions go virtual, being 'human' is more important than ever
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As Gen Z leads electric vehicle charge, costs and lack of charging stations will slow broader adoption
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As traditional companies develop software, they should ‘Shift Left’ to compete
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Avoid these 3 common causes of digital workplace failure
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Balance efficiency, technology, and strategy to improve consumer lending
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Bank strategies for profit growth in the small business segment
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Banks investing in automation need a strategy to match the technology
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Become cloud-ready: Prepare for the inevitable on your financial institution's terms
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Becoming a customer-centric bank
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Becoming a data-driven manufacturer in the age of disruption
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Becoming a digital business: Accelerating value from your MVP
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Beyond COVID-19: Preparing for a future of remote, digital interaction in the healthcare sector
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Beyond data alone: Why humans are the true catalysts for ROI in digital transformation
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Bring your customer data together to enable customer success
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Bringing price transparency in healthcare to vision insurance
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Building a brand in the professional services industry: 8 ways to compete effectively with the 'big guys'
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Building a cyber resilience framework to prevent business disruption
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Building a Data-driven Utility: Kickstarting Your Data Governance Program
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Building a patient-centric technology architecture to power your health system
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Building an “always-on” marketing model
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Building the foundation for utility asset analytics
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Building towards an AI-enabled supply chain
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Bulls vs. bears: The C-suite’s confidence in economic recovery hinges on how their organization is addressing 3 big trends
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Business intelligence: It's time to take private equity to the next level
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Business leaders have a responsibility to be effective—not just productive
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Business leaders ought to use their newfound agility wisely
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Business relationship management: Reinventing value realization in Energy & Utilities
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Buy, Build, or Partner? Making Strategic Technology Decisions in the Evolving Banking Landscape
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Can blockchain technology enable a peer-to-peer grid?
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Close the gap on your digital transformation goals
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Closing the grid modernization cybersecurity gap in Energy and Utilities
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Companies look to adaptability to remain productive in a changing business landscape
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Coronavirus and risk profiling: Safer commutes mean safer workplaces
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Coronavirus: Is your company prepared for a digital workplace—tomorrow?
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Cost-to-serve analysis: Determine a customer’s actual value to your business
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COVID-19 scenario planning for IT leaders: Short- and long-term considerations
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Create value from data by taking a results-obsessed approach
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Creating a unified customer experience in middle-market banking
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Cultivating a new season for digital transformation in Farm Credit
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Customer behaviors are changing—so where should you place your bets?
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Customer insights: The next frontier
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Customer platforms for utilities: Choosing an 'evolution' over a 'big bang'
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Cut back or grow during a recession? You don’t need to choose
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Cyber drills are the new fire drill: 5 mistakes you’re probably making right now
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Cybersecurity concerns in the age of COVID-19
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Cybersecurity for utilities: Protecting the new digital landscape
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Data driven decision-making — Better, faster, and cheaper — with Rapid Insights
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Data driven decision-making for utilities — better, faster, and cheaper
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Data: The new differentiator in manufacturing analytics
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Data-driven customer insights: The key to successful product development
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Defining project interdependencies for better utility portfolio management
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Demonstrating the financial value of consulting
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Dentists can play an active role in healthcare’s COVID-19 response through teledentistry
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Develop insight driven customer experiences using big data and advanced analytics
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Developing a winning customer experience: New survey results shed light on current capabilities for producing competitive advantage
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Diagnosing your bank’s sales data and analytics maturity
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Digital currency is the future—here’s what banks need to know to prepare for decentralized finance
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Digital disruption: Private equity's secret weapon for unlocking portfolio value creation
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Digital governance: Bringing a new mindset for the new board of directors
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Digital patient engagement is key to success with global capitation payments
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Digital transformation: Building a coalition of digital achievers
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Digital transformation: From ambiguity to practical course of action
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Digital transformation: Separating hype from reality
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Digital workplace for the modern employee
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Digitizing the Due Diligence Process in PE Will Lead to Value Creation Faster
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Does your data speak to you?
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Don’t overlook your bank’s spend management as a source for innovation funding
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Driving retail sales through customer-centric staffing
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Dual risk rating for mid-market banks
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Easy banking: The connection between the treasury services experience and customer loyalty
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Eight things private equity firms should consider when assessing the CIO during diligence
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Embracing microtransformations: An agile approach to digital transformation in banking
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Employee experience (EX) is the new customer experience (CX)
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Empowering employees: Strategies to enable a winning digital business
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Energy infrastructure rebuilding should reflect current technologies
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Environmental concerns in race to approve ‘second wave’ of LNG export facilities
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Establishing a CCoE can secure your cloud cost savings
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EV charging infrastructure: the evolving business models
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Evaluating modern data warehousing platforms with a performance per-dollar approach
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Evaluating software scalability in M&A: How to identify risks and opportunities
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Executing a successful merger or acquisition: do not underestimate the importance of ERP system integration
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Field area network replacements: The growing need for utility communications
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Financing a digital transformation in healthcare
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Find the courage to make bold decisions for your business
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Finding the keys to your digital front door and building better patient experiences
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Five ways to turn customer service into a strategic advantage
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Flexibility and efficiency: Setting foodservice distributors apart
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Formula 1 is powered by data, but fueled by people
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From gut feel to data-driven: Why pricing strategy is critical for high-tech and software firms
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Getting 'back to basics' is the key to unlocking the promise of new technology in care management
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Getting sourcing and procurement teams a seat at the business stakeholder table
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Getting the most from your consultants during a merger
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Going beyond traditional data governance: Six steps for building an influential data-driven organization
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Grid security EO: Impacts to the utility supply chain
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Grow your treasury revenue at above-market rates by investing in client experience
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Growing smart grid investments call for new asset performance management strategies
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Harnessing potential: Mid-market integration and managing change
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Health Systems: Control your supply chain with a consolidated service center
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Healthcare does not have a “labor shortage” problem. It needs a clinical workforce paradigm shift
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How a data-fueled approach drives successful mergers
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How a value management office can help private equity dealmakers hit synergy targets
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How AI meets medical affairs teams’ evolving need for KPIs
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How artificial intelligence can actually humanize manufacturing
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How banks can best mitigate and prevent PPP loan fraud
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How banks can pivot from defense to offense to endure the COVID-19 economy
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How chief financial officers elevate value for private equity-backed companies
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How credit unions can get the most out of their digital banking platforms
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How digital and sustainability alignment can drive value for manufacturers
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How digital maturity drives business results
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How gas utilities can prepare now for a hydrogen-powered future
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How Generative AI is empowering manufacturers and revolutionizing data monetization
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How healthcare companies can start their digital transformation
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How human-centered design helps build digital workplaces that work
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How IT leaders can help their businesses transform
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How manufacturers can achieve cyber resiliency in a digital world
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How manufacturers can help partners embrace a digital supply chain
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How much customer service is enough?
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How organizations can shift to offense through inflation and uncertainty
-
How outsourcing can improve the employee experience
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How private equity can overcome labor shortage challenges and seize new opportunities
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How software and tech-enabled organizations can preserve margins today—and build toward future opportunities
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How software companies and investors accelerate revenue growth using existing data
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How tabletop exercises and cyber threats have changed Since COVID-19
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How to build a cybersecurity incident response plan
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How to convince your CFO to invest in customer experience
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How to drive product-led growth in enterprise software
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How to help your employees stay productive around the holidays
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How to prioritize the right innovation projects
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How to set your brand apart through customer experience
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How to turn nerds into commercial technologists
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How using data analytics in private equity can better inform portfolio strategies in a downturn
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How—and why—healthcare payers should focus on cloud migration
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If you build it, people will come—when you build what matters
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In preparation for a downturn, companies have paid off debt: but still hold technology debt
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Industry 4.0: A realistic approach for practical times
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Infographic: Best-in-class fintech landscape
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Innovation: Build it, borrow it, or buy it. Just don't forget it.
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Innovations in utility-rate regulation
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Interoperability in healthcare: 5 ways to unlock value from new requirements
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Is “clone and go” of business processes & systems the way to go for divestitures?
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Is your bank ready for the new beneficial ownership requirement? 3 mistakes to avoid
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It takes a fresh perspective to bring complex issues into focus
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It's possible: Cut costs and improve CX at the same time
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Key performance indicators for measuring customer experience value
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Leading companies are ditching digital transformation and choosing to become digital
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Leading through crisis: What 2020 taught us about leadership
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Let’s Get Digital: 3 Keys to Becoming a Digital Organization
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Leveraging data and AI for better results in pharmaceutical development
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Living the entrepreneurial dream: Celebrating 15 years in business
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Looking to build a subscription model? Do it with a digital mindset.
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Lowering drug pricing: Is cutting the “middlemen” the right strategy?
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Make customer and partner experience a cornerstone of mergers & acquisitions
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Making promises you can keep
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Managing patient access in an ever-changing world
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Measuring SaaS performance: Impacting the growth side of the Rule of 40 equation
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Meeting electric transmission needs for the 21st century grid
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Mental health is now a workplace issue. How should businesses address it?
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Mid-market brokers and intermediaries will continue to drive insurance M&A
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Mitigating new outsourcing service provider challenges during COVID-19
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Modern AMI for utilities: Approved or currently in deployment
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Modern AMI for utilities: Early-stage planning and regulatory
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Modern AMI for utilities: Fully deployed solutions
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Modern AMI for utilities: Maximizing value from smart metering
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Modern enterprise architecture: Five things you must do right to help your organization benefit from emerging technologies
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Moving beyond your loan origination system
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Moving from project to product: The traits that help product-oriented businesses win
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New regulatory requirements are coming for banks—how and why they should prepare now
-
New roles for a post "automation" bank
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Optimizing field area networks
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Optimizing operations: A precursor to technology for ag lenders
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Optimizing sales effectiveness in treasury management
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Patient centricity in life sciences: Improving the patient journey via human-centered design
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Patient centricity in life sciences: What does it mean, and what’s next?
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Peloton’s financial troubles are a wake-up call for all companies to be vs. do digital
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Positioning utilities to win the battle for customers
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PPP vs. Main Street Loan Program: The differences for banks and how they can leverage lessons learned
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Prepare now for the changes coming to small business lending
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Preparing for a hydrogen-powered future: Developing an investment plan and analyzing key influencers
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Preparing for a hydrogen-powered future: Driving legislative and regulatory initiatives
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Preparing your workforce for Manufacturing 4.0
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Pricing and revenue optimization for commercial banks
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Priorities for med device manufacturers to enhance inventory management
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Private equity & the downturn: 5 rules for a high-inflationary environment
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Private equity: Preparing portfolio companies for ‘back to business’
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Proactive, predictable, prioritized: An evolution in cyber risk planning
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Proactivity—and increased measures—are critical to prevent ransomware attacks today
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Progress with purpose toward the factory of the future
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Purpa reform implications for utilities and climate change
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Purpa reform should reflect today's energy-industry realities
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Put CX leaders in the business driver’s seat
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Reality lagging well behind political aspirations
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Redefine workforce development to uncover digital success in manufacturing
-
Redefining the role of analytics in workforce productivity
-
Reduced burden, better experiences: Applying a data-driven mindset to prior authorizations
-
Reducing transportation energy use—opportunities to scale
-
Refining your attention amid a world of distractions
-
Regulatory compliance staffing: A pivotal opportunity for banks
-
Reliability, resiliency, and sustainability demands provide utilities opportunity
-
Remediation planning guidance for meltdown & spectre
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Rethinking loyalty: Inefficiency is hindering your ability to create loyal customers
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Rethinking traditional operating models will increase patient centricity in life sciences
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Revisiting New York's reforming the energy vision (Rev)
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Revolutionize small business banking
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Risks and responsibilities of natural gas infrastructure development
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Robotic process automation impacting the Minnesota
-
Robotic process automation: It's impossible to start 'change' too soon
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Safe and efficient: Implementing wellness checks to bring people back to work
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Seattle’s more traditional industries can attract and retain tech talent, too
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Segmentation in banking: Identify your most valuable customers to maintain growth
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Seizing opportunities that the American Rescue Plan creates for health plans
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Sell-side technology diligence in M&A: Can you afford not to?
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Showcasing Manufacturing 4.0 Technology for the Next Generation
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Six common pitfalls to avoid when upgrading your online banking platform
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Smart sewers: Smart technology for water utilities
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Software platform merger integration: 5 areas to address—and get right
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Speed is the new differentiator in Mergers & Acquisitions
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Start small, finish big: How manufacturers can obtain actionable insights from their data
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Starting with RPA: The diagnosis and treatment of technology debt in healthcare
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Strategic investing during a recession requires a focus on ROI
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Strategies for realizing technology ROI in manufacturing
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Strategies for tech companies and PE firms to optimize cost of growth and improve margins
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Strengthening utility grid resilience for growing climate disaster risks
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Subscription market growth: Lessons for the B2B SaaS provider
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Successful cloud strategies in financial services
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Successfully using training and internal communications to implement change
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Surviving the test the pandemic has placed on food supply chains
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SVB Fallout: West Monroe’s Perspective on The Fed & Treasury’s Backstop
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Tech adds value to deal process
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Telehealth: Rapidly rolling It out in weeks, then scaling for the future
-
The 6 essential pillars of a successful agile transformation
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The compliance executive's playbook
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The digital innovation opportunity for banks in times of crisis
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The financial impact of cloud vs. on-premises decisions
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The future of DERMs
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The future of hospital it: How health care providers can invest in change
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The future of loyalty: It’s not about points and rewards
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The future of open banking and why banks should take the lead
-
The future of the utility field area network
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The impact of COVID-19 on U.S. utility operations
-
The impacts of rising inflation and a potential recession on the healthcare industry
-
The Importance of Balancing Risk and Innovation with Generative AI
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The importance of digital employee onboarding and how to achieve it in a digital workplace
-
The Infrastructure Investment and Jobs Act: What it means for water infrastructure
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The journey to value-based care: A new value chain for patient access centers
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The metaverse is trending. Should you care?
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The myth of the data scientist and the promise of data science: lessons from the Alaska room
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The new business model for health plans: Delivering a member-centric omnichannel experience
-
The new mid-market benchmark for bank efficiency ratio
-
The new reality of workplace culture
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The new utility imperative: successfully navigating change
-
The next generation of health it spend: Becoming a digital health system
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The next steps for utilities to take in their digital product journey
-
The north star approach to customer experience strategy
-
The other AI: Business leaders need to spend more time with machine learning than Generative AI
-
The pandemic can change business for the better—if we embrace the agility It’s created
-
The pandemic made your business forecasts sick. What’s the cure?
-
The pitfalls of non-core acquisitions
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The power of 'easy banking' for commercial clients: 3 places to start
-
The productivity imperative: Gaining ground in economic booms and recessions
-
The promise of agile, multidisciplinary teams is real
-
The pursuit of simplicity is your new strategic advantage
-
The quick do's and dont's guide to RPA
-
The Real ROI of Change Management
-
The role of natural gas utilities and pipeline operators in a decarbonized economy
-
The software industry is at the center of e-commerce transformation—but are its own operations digital enough?
-
The transformative power of connected care management for payers: A fast track to lowering costs and improving member engagement
-
The United Corporations of America?
-
The utility of now: How the IIJA and IRA are expediting the ‘utility of the future’ into the present
-
The war for talent is heating up
-
The worker shortage should be treated as a supply-and-demand issue
-
Time for manufacturers to refocus on supplier risk management
-
To advance technology, start with your operating model
-
To modernize or not to modernize: That is the question
-
Too Little Training and Too Much Admin is Hurting Your Managers
-
Transforming crisis into opportunity: The energy sector’s response to COVID-19
-
Transforming the healthcare supply chain: Better processes, better outcomes
-
Trying to balance Quality and Efficiency in Your Products? Infuse more data
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Trying to create a digital product? Don’t fall in love with the solution
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Turning tech, data, and digital into EBITDA
-
Turning the contact center into a profit center in the digital age
-
Upskilling in 2020: Do new workplace technologies equate to greater productivity?
-
Use essentialism to define your priorities in a downturn
-
Using data and analytics to scale banking revenue
-
Using utility AMI networks to connect with third party devices
-
Utilities should consider a new model to overcome connectivity issues with grid modernization
-
Utility decarbonization strategies: A portfolio-based approach to emission reductions
-
Utility fiber networks and broadband: Think differently to close the digital divide
-
Utility LTE: Selecting the right network for your utility
-
Utility outage management: A proactive approach for extreme weather events
-
Value creation: The missing link to private equity due diligence
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Want better customer experience? Start with your employees.
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Want to innovate faster? Think like a start-up company.
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Water utility innovation – why the usa needs a new utility model
-
What athletic training can teach us about becoming a digital business
-
What can utilities expect from the COVID-19 stimulus package?
-
What is the metaverse—and is there value for manufacturers in this digital future?
-
What the Russia-Ukraine war could mean for the supply chain
-
When will utilities close their call centers?
-
Where software & high-tech is focused to withstand the pandemic downturn
-
Where to apply upskilling in a hybrid work model
-
Why a digital operating model is necessary for banks to reach their goals
-
Why are so many execs sleeping on cybersecurity
-
Why banks should shift to offense and invest amid market uncertainty
-
Why behavioral economics for customer experience?
-
Why companies need to move fast to create a unified brand experience
-
Why health payers need insight democratization to unlock the value of data
-
Why healthcare cyberattacks demand serious attention
-
Why healthcare interoperability regulations are an opportunity for health plans
-
Why integrity is the economy’s No. 1 concern right now
-
Why private equity leaders need to level up on data science
-
Why smart field services are key to manufacturing operations efficiency
-
Why tech companies need a product strategy framework to extract value from acquisitions
-
Why the healthcare industry is taking a hard look at how people work
-
Why the technology leadership gap matters to you
-
Why West Monroe is keeping our office spaces
-
Why you need a business bucket list
-
Why you should prioritize process over product in your next software selection
-
Why your company doesn’t measure the value of its data assets
-
With plan in hand: Realizing the value of your strategic initiatives through a culture of transformation
-
XaaS and subscription models build customer loyalty, increase engagement, boost revenue
-
Your decarbonization strategy requires a blended approach to spur innovation
-
Your Organization Has Convinced You That It’s Leveraging AI—But Maybe It Isn’t
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Your organization’s siloed structure is inhibiting your digital future
-
Your workforce is using GenAI wrong—here's how to fix it
-
Q&A Spotlight
-
Report
-
2023 Banking Outlook: Mid-Year Update
-
Data Mastery: A Key to Industrial Competitiveness
-
Diagnostic industry dynamics in life sciences: Growth, challenges, and key trends
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Digital Health Council: Optimizing digital tools to empower healthcare providers
-
European cleantech investments in 2023: Trends, incentives, and a transatlantic showdown
-
Forrester 2023 Digital Transformation Services Landscape
-
MedTech AI: An in-depth look at applications of AI in healthcare
-
Practical guidance for credit union trends in 2024
-
The State of Digital Product Adoption in Banking
-
The State of Digital Product Adoption in Healthcare
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The State of Digital Product Adoption in Manufacturing
-
The State of Digital Product Adoption in Utilities
-
The Future of Industrial AI in Manufacturing
-
Top trends for ag lending in 2024: Interest rate dynamics, Farm Bill Impacts, and changing borrower demands
-
What will the C-Suite look like in 5 years?
-
2015 Sustainability Survey
-
2019 Energy & Utilities Industry Outlook
-
2020 Energy & Utilities Outlook
-
2021 Manufacturing Outlook
-
2021 Utility Outlook: A decarbonized future
-
2022 Banking Outlook
-
2022 Energy Utilities Outlook - GATED - Updated
-
2022 Healthcare & Life Sciences Outlook
-
2022 High-Tech & Software Outlook
-
2022 Manufacturing Outlook
-
2022 Private Equity Outlook
-
2022 Energy & Utilities Outlook
-
3-Year Outlook for Texas M&A
-
7 Tips to Equip Your Distribution Center Managers to Lead for Maximum Productivity
-
Addressing Watershed Fragmentation Through Data Collaboration
-
Adopting Digital Mindsets: Where Healthcare Stakeholders Are Succeeding and Where They’re Falling Short
-
Affordable Energy for All: Rethinking the Utility Low-Income Approach
-
Banking Outlook
-
Business Growth Outlook for 2022
-
Companies are overlooking a primary area for growth and efficiency: Their managers
-
Consumer & Industrial Products Executive Poll—Q2 2022
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Contact Center of the Future: Conversational Bots and Empowered Agents
-
Cord Cutting in 2019: A State by State Look
-
C-Suite Poll: How Organizations are Responding During the COVID-19 Market Crisis
-
Credit Union Industry Trends: Five Actions that will Define Post-Pandemic Recovery
-
C-Suite Poll: Outlook in Q4 2020
-
C-Suite Poll: Challenges to Re-Entry and Long-Term Impacts of COVID-19
-
Moving Beyond Basic Functionality: Customers Now Prefer a Completely Digital Banking Experience
-
Cybersecurity Issues in M&A Continue to Grow
-
Digital and Org Design: 4 Insights from Financial Services Leaders
-
Digital and Org Design: 4 Insights from Tech Leaders
-
Digital and Org Design: 4 Insights from Utility Leaders
-
Digital and Org Design: 5 Insights from Healthcare Leaders
-
Direct-to-employer contracting: What health systems need to know
-
Employee productivity during the holiday season hinges on the right incentives and the ability to work remotely
-
Energy & Utilities Executive Poll—Q2 2022
-
Financial Services Executive Poll—Q2 2022
-
Genetic Data and Advanced Analytics are Revolutionizing Drug Development
-
Healthcare Executive Poll—Q2 2022
-
Healthcare & Life Sciences Outlook
-
High-Tech & Software Executive Poll—Q2 2022
-
High-Tech & Software Outlook
-
How Banks are Prioritizing Investments in an Erratic Economic Landscape
-
Core Replacement: How Banks are Replacing Their Cores
-
How Do Young People in Minnesota Perceive Manufacturing Careers?
-
How Increasing Costs of Water are Impacting Utilities and their Customers
-
West Monroe’s Industry Outlooks
-
Keeping Employees Loyal in a Tight Labor Market
-
Understanding Major Trends in Healthcare M&A and Investment
-
Manufacturing Outlook
-
Manufacturing Poll: Technology, Planning, and Labor Challenges
-
Prioritizing Governance, Risk, and Compliance to Build a Lasting Impact in Banking
-
Private Equity Outlook
-
Quantifying the ROI of Customer Experience
-
West Monroe's Quarterly Executive Poll
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West Monroe’s Quarterly Executive Poll – Q1 2021
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West Monroe’s Quarterly Executive Poll—Q2 2021
-
West Monroe’s Quarterly Executive Poll—Q3 2021
-
West Monroe’s Quarterly Executive Poll—Q4 2021
-
Revitalizing Rural America Through Broadband
-
Small businesses’ trust in banks rose during COVID-19—here’s how they can keep it
-
West Monroe’s Survey of Mental Health in the Workplace
-
2022 Report: A Survey on the Metaverse’s Business Value
-
Technology Trends Report
-
Telehealth Key in Redefining Future of Healthcare as Residents, Workers Leave Major American Cities
-
The Analytics and AI Gap in M&A
-
The State of Credit Union M&A
-
The State of Revenue Operations in High-Tech & Software
-
The State of Subscription Services Spending
-
Transportation Electrification: A Guide to Planning, Deployment, and Operations for Utilities
-
U.S. Utility Outlook: 2018 and Beyond
-
Energy & Utilities Outlook
-
Water Utility Outlook: Issues Impacting the Industry’s Future
-
West Monroe’s Quarterly Executive Poll—Q2 2022
-
What’s driving the current wave of healthcare M&A and investment?
-
Who is Leading The Charge on Electric Vehicles? A Survey of California & The Northeast
-
Resource
-
Signature Research
-
Video
-
Webinar
-
Podcast
-
Guest Podcast: Cybersecurity diligence in private equity transactions
-
Guest Podcast: Is employee experience (EX) the new CX?
-
Guest Podcast: Prepare for more distributed energy resources
-
Guest Podcast: Threat hunting: buzzword or necessity?
-
Guest Podcast: West Monroe Partners gets into co-investing
-
This Is AI
-
This is CX: A customer experience podcast
-
This is CX, Episode 10: An introduction to voice of the customer
-
This is CX, Episode 11: Measuring CX - the art of the survey
-
This is CX, Episode 12: Business agility and innovation with CX
-
This is CX, Episode 13: An introduction to customer experience governance
-
This is CX, Episode 14: CX leadership and organization structure
-
This is CX, Episode 15: What makes a customer-centric culture?
-
This is CX, Episode 16: Managing change for CX transformations
-
This is CX, Episode 17: CX, data, and analytics...oh my!
-
This is CX, Episode 18: The enterprise analytics landscape for CX
-
This is CX, Episode 19: Understanding your customers using data
-
This is CX, Episode 1: An introduction to design thinking and CX
-
This is CX, Episode 20: Giving thanks for customers (and employees)
-
This is CX, Episode 21: Personalizing the experience with journey analytics
-
This is CX, Episode 22: Gazing into the CX crystal ball
-
This is CX, Episode 23: You talkin' to me? An intro to chatbots.
-
This is CX, Episode 24: Automating CX through robotics process automation (RPA)
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This is CX, Episode 25: A framework to measure customer experience
-
This is CX, Episode 26: Adapt or fail - CX's role in business agility
-
This is CX, Episode 27: Delivering new experiences through augmented reality
-
This is CX, Episode 28: Building a CX operating model
-
This is CX, Episode 29: A discussion on B2B customer experience
-
This is CX, Episode 2: CX strategy and the CX north star
-
This is CX, Episode 30: An introduction to employee experience
-
This is CX, Episode 31: A CX day special with sephora's heidi shelton
-
This is CX, Episode 32: Using human-centered design to improve employee experience
-
This is CX, Episode 33: Bringing customer success and customer experience together
-
This is CX, Episode 34: Understanding employee engagement through voice of the employee (VOE)
-
This is CX, Episode 35: Driving action from customer insights
-
This is CX, Episode 36: Is CX in danger of dying?
-
This is CX, Episode 37: Giving thanks for your customers
-
This is CX, Episode 38: An introduction to blockchain and CX
-
This is CX, Episode 39: Gazing into the crystal ball – CX trends for 2019
-
This is CX, Episode 3: Core CX competencies
-
This is CX, Episode 40: An update on emerging technologies and CX
-
This is CX, Episode 41: Customer experience and digital transformation
-
This is CX, Episode 42: The impact of a customer-driven digital "product" mindset
-
This is CX, Episode 43: An interview with Todd Unger, chief experience officer of the AMA
-
This is CX, Episode 44: An interview with Angela Ferrante and Emily Rasowsky, CX leaders at Sparkfund
-
This is CX, Episode 45: Reaction to the Wall Street Journal's article on the net promoter score (NPS)
-
This is CX, Episode 46: An interview with Kyle McSlarrow, senior vice president of CX strategy and journey design for Comcast
-
This is CX, Episode 47: 5 ways to recession-proof your business with customer experience
-
This is CX, Episode 48: Talking CX with your CFO
-
This is CX, Episode 49: 7 mindsets to revive your voice of the customer program
-
This is CX, Episode 4: An introduction to customer research
-
This is CX, Episode 50: 6 key voice of the customer trends
-
This is CX, Episode 51: 4 ways to scale and operationalize your journey efforts
-
This is CX, Episode 52: Strategies for demonstrating the ROI of customer experience
-
This is CX, Episode 53: Revisiting our 2019 CX trends predictions
-
This is CX, Episode 54: Gazing into the CX crystal ball for 2020 trends
-
This is CX, Episode 55: Come together: The merging of customer experience and customer success
-
This is CX, Episode 56: Five key trends bringing customer success and customer experience together
-
This is CX, Episode 57: Innovating on customer service and cost reduction in response to COVID-19
-
This is CX, Episode 58: Best practices to enable work-from-home customer service professionals
-
This is CX, Episode 59: Digital Metamorphosis
-
This is CX, Episode 5: Understanding customers through personas
-
This is CX, Episode 60: Getting back to growth: A conversation with Salesforce's Tiffani Bova
-
This is CX, Episode 61: The Customer Success Equation: A Conversation with Gainsight CEO Nick Mehta
-
This is CX, Episode 6: The ROI of customer experience
-
This is CX, Episode 7: An introduction to journey mapping
-
This is CX, Episode 8: Taking journey maps to the next level
-
This is CX, Episode 9: An introduction to measuring customer experience
-
This Is Digital
-
This is Digital, Episode 3: How companies can rewrite the rules of risk-taking
-
This is Digital, Special Episode: Best of Season 1
-
This is Digital, Episode 11: Bringing the physical and digital worlds together with iHeartMedia
-
This is Digital, Episode 7: Can digital cure cancer?
-
This is Digital, Episode 9: Get More Out of Your Data in 2023
-
This is Digital, Episode 16: From healthcare company to product company: Highmark's journey
-
This is Digital, Episode 8: Helen Yu
-
This is Digital, Episode 15: How AI and the Next Generation of Employees are Shaping the Workplace
-
This is Digital, Episode 10: How to Shift from a Project to Product Mindset
-
This is Digital, Episode 12: Leveraging Innovation for Companies At Any Scale
-
This is Digital, Episode 2: The difference between machine thinking and human thinking
-
This Is Digital, Episode 1: The internet’s role in the rebirth of Taco Bell’s Mexican Pizza
-
This Is Digital, Episode 0: What is the digital mindset?
-
This is Digital, Special Edition: Proven and fast cost reduction and growth strategies
-
This is Digital, Episode 17: Sam’s Club: From Traditional Retailer to Digital Leader
-
This is Digital, Episode 18: The Digital Economy: Is a Recession Really Coming?
-
This is Digital, Episode 4: The digital economy—outlook for 2023
-
This is Digital, Episode 5: The road to Customer 360
-
This is Digital, Episode 6: What does it mean to put the customer first?
-
This is Digital, Episode 19: Why All Companies Should “Shift Left”
-
This is Digital, Episode 22: The 5 Trends Shaping the Future of Tech
-
This is Digital, Episode 23: The best digital transformation strategies we’ve heard
-
This is Digital, Special Episode: Best of Season 3
-
This is Digital, Special Episode: Best of Season 2
-
This is Digital, Special Episode: Celebrating International Women’s Day 2024
-
This is Digital, Episode 21: Being a Dynamic Leader in a Modern World
-
This Is Digital, Episode 27: Driving Profitable Growth in Enterprise Software
-
This is Digital, Episode 20: Can the Nation's Largest Utility Company Match Amazon's User Experience?
-
This is Digital, Episode 25: The Chief Digital Officer's Role in Disruption and Culture
-
This Is AI, Episode 5: Comparing Large Language Models (LLMs), Data Sets, and Potential Breakthroughs
-
This is Digital, Episode 37: The 10-Second Customer Journey with AMA’s Todd Unger
-
This Is AI, Episode 4: AI's Role in Streamlining Coding
-
This Is AI, Episode 3: The Art of Crafting Prompts – From Simple Questions to Complex Challenges
-
This Is AI, Episode 1: Unpacking AI: The Rise & Reach of Generative Models
-
This Is AI, Episode 2: AI Dilemma: What Comes First, the Technology or the Use Case?
-
This is Digital, Episode 41: It’s Not Just AI: 5 Tech Trends Defining the Future
-
This is Digital, Episode 31: AI for Executives: Practical Uses for You and Your Company
-
This is Digital, Episode 30: Customer Success as a Revenue Driver
-
This is Digital, Episode 33: The Digital Disconnect: Don’t Leave your Employees Behind
-
This is Digital, Episode 28: Digital Lessons from the EV Revolution
-
This is Digital, Episode 32: Digital's Role in Engaging Customers—Before They Need You
-
This is Digital, Episode 29: Economic Update: AI, the Workforce & 2024
-
This is Digital, Episode 38: How Silicon Valley Bank Balances Innovation & Value
-
This is Digital, Episode 39: How to make GenAI a Cultural Movement, Not a Mandate
-
This is Digital, Episode 34: The Digital Stadium: How the New Fan Experience Can Drive Revenue
-
This is Digital, Episode 40: Unpacking UPS' Approach to Making Everyone a Data Scientist
-
This is Digital, Episode 43: Viewing AI as Talent, Not Technology
-
This is Digital, Episode 42: Inflation, Interest Rates, and the Election: What’s Next for the U.S. Economy?
-
This is Digital, Episode 26: Unleashing Your Full Digital Potential Through Data Democratization & The Right Tech Stack
-
Press Releases
-
Companies are aligned on their digital vision, but lack means for execution, West Monroe research finds
-
West Monroe and Backbase Enter Partnership to Accelerate Digital Capabilities for Banks and Credit Unions
-
West Monroe Announces New AI Workforce Offerings, Pioneering a Bold Approach to AI Adoption
-
West Monroe Appoints Chuck Kirchner to Lead Chicago Office
-
West Monroe Becomes Alteryx Solutions Provider Partner
-
West Monroe Boosts Investment in Insurance Industry Services with Plans to Double by 2025
-
West Monroe Hires Dan Freiman as Chief Financial Officer
-
West Monroe Hires Kamau Coar as General Counsel
-
West Monroe Hires Tanya Moore as Partner and Chief People Officer
-
West Monroe Introduces Nigel, an Internal AI-Powered Platform
-
West Monroe Named among Notable Digital Transformation Services Vendors by Independent Research Firm
-
West Monroe Named to Top Workplaces USA 2024 List
-
West Monroe Names Kevin Rooney to Chief Information Officer Position as Firm Scales Globally with a Hybrid Workforce
-
West Monroe Promotes 7 New Managing Directors
-
West Monroe Releases 2024 Industry Outlooks on Navigating the Business and Digital Landscape
-
West Monroe Releases Annual Report on Technology Trends to Watch
-
West Monroe Research: Mid-Market Manufacturing Executives Bullish on M&A and AI
-
West Monroe Unveils Suite of Offerings to Tackle Pressing Challenges in Healthcare Industry
-
West Monroe’s Annual M&A Research Reveals Bullish Outlook on Insurance Dealmaking
-
West Monroe’s Mizu Selected as One of the New Lakehouse Accelerators for the Databricks Brickbuilder Accelerator Launch
-
West Monroe’s Research Reveals Bullish Outlook for Cleantech M&A
-
West Monroe's Podcast, "This is Digital," Returns for an Exciting Season 3, Unveils Lineup of Guests
-
3 West Monroe Offices Awarded Prestigious LEED Green Building Certifications
-
2015 Sustainability Survey
-
Aaron Martinez Joins West Monroe as Private Equity Director
-
American Medical Association Awarded Publicity Club of Chicago Gold Trumpet Award
-
Americans are spending more on subscriptions and are less aware of their spending, says West Monroe poll
-
Andrew Smith Joins West Monroe as a Managing Director
-
ARCS Chooses West Monroe to Develop New Website
-
At DistribuTECH, West Monroe Survey Reveals Disconnects Between U.S. Utility Executives and Managers That Could Slow Process of Grid Modernization
-
BearingPoint a challenger in Gartner’s 2014 ‘Magic Quadrant for Business Operations Consulting Services, Worldwide’
-
BearingPoint a challenger in the Gartner “Magic Quadrant for Business Operations Consulting Services, Worldwide”
-
BearingPoint and West Monroe announce new book, Darwinism in a Consumer Driven World
-
BearingPoint cited as a challenger in business operations by a major industry analysis firm
-
BearingPoint cited as a visionary in the customer management field by a major industry analysis firm
-
Beezy Partnership
-
Brad Haller Announced as Winner of the 7th Annual Emerging Leaders Awards
-
Brian Paulen to assume leadership for West Monroe’s Seattle Office
-
Carl Monje Announced as Winner of the 6th Annual 40 Under 40 Emerging Leaders Awards
-
Chris Hodges Joins West Monroe’s Customer Experience Practice and Expands Digital Capabilities
-
Chris Stafford Announced As Winner of M&A Advisor's 9th Annual Emerging Leaders
-
Cindy Thomas Joins West Monroe Partners' Customer Experience Practice
-
CommunityHealth elects West Monroe ’ Will Hinde to its Board of Directors
-
Companies and Consumers’ Digital Priorities Aren’t Aligned, West Monroe’s 2022 Be Digital Research Finds
-
Dan Rosanova achieves 2012 Microsoft MVP Award
-
Dan Rosanova Achieves 2014 Microsoft MVP Award
-
Dan Rosanova publishes BizTalk Server 2010 Patterns
-
Daniel Brousseau joins West Monroe’s Customer Experience practice from Forrester Research
-
Dave Galatte Joins West Monroe’s Technology Services and Advanced Analytics practices
-
Dave Nash Joins West Monroe
-
David Babicz Joins West Monroe Technology Enablement Practice
-
David Hurst joins West Monroe’s Insurance practice
-
David South Joins West Monroe' Sustainability Practice
-
Director Dan Howell Transfers to Seattle Office
-
DOE Should Take Steps Toward Facilitating Energy Development on Its Public Lands
-
Douglas Rabeneck joins West Monroe’s Operations Excellence practice
-
DynaSys to team with West Monroe in North America
-
Eric Marks Joins West Monroe’s Banks & Credit Unions Practice and Leads Firm Into the Payments Space
-
Executives Overestimate Readiness for Technology Upheaval, New West Monroe Research Shows
-
EY Announces Kevin McCarty of West Monroe Entrepreneur Of The Year® 2018 Award Finalist in the Midwest
-
Fierce Innovation Awards: Energy Edition Announce Finalists, West Monroe Recognized
-
Great Place to Work and Fortune name West Monroe one of the Best Workplaces in Consulting & Professional Services
-
Great Place to Work® and Fortune Name West Monroe Partners as One of the 100 Best Workplaces for Millennials in the US
-
Great Place to Work® names West Monroe to 2017 Best Small & Medium Workplaces in Chicago list
-
Greg Buseman Joins West Monroe as Director of Business Development
-
Jeff Liter joins West Monroe’s Mergers & Acquisitions Team
-
Jeffrey Arnold Joins West Monroe as an Operations Excellence Director
-
Jim Bedford Joins West Monroe
-
Jim McClanahan Joins West Monroe Energy & Utilities Practice
-
Joe Davey joins West Monroe’s Technology practice
-
John Stiffler Transfers to West Monroe’s San Francisco Office to Lead West Coast M&A Practice
-
Ken Siegman Joins West Monroe
-
Kevin Smith Joins West Monroe and Takes the Lead of a Growing Dallas Office
-
Kyle Sarausky Announced as Winner of M&A Advisor's 8th Annual Emerging Leaders Award
-
Leaders in West Monroe’s Workforce Optimization Recognized for Career Achievements
-
M&A Frenzy in Software: Competition, Diligence & Risk
-
Majority of North American Consumers Willing to Pay More, Wait Longer for Sustainably-Delivered Products
-
Mark Huson joins West Monroe’s Mergers & Acquisitions practice
-
Mark Nelson Honored in 7th Annual MSPmentor 250
-
Martin Glenn joins West Monroe’s Mergers & Acquisitions practice
-
Matt Sondag Recognized as a Winner of the 40 Under 40 M&A Advisor Awards
-
Matt Sondag to Join West Monroe’s New York Office
-
Mike Rowland Joins West Monroe’s Customer Experience Practice and Expands Digital Capabilities
-
Nancy Tseng joins West Monroe’s Mergers & Acquisitions practice
-
Nathalie Brunet and Members of Group Brio Join West Monroe
-
Nathan Appleton Joins West Monroe’s Security and Infrastructure Practice
-
National Academy of Sciences Appoints Paul DeCotis Committee Chairman to Advise on Energy Resource Potential on US Department of Energy Lands
-
New Executive Survey Finds Convergence of Health and Dental Insurance Plans is Happening
-
New Report: Competition and Technology Rapidly Reshaping Healthcare M&A
-
New Research: Employers and Employees Agree There is an Upskilling Crisis, Both Want Managers to Be More Effective
-
New research: Private equity firms will change due diligence process to be more focused on data, value creation
-
New West Monroe Study: Convergence of Dental and Health Insurance Accelerates
-
New West Monroe Study: Digital Capabilities Will Separate the Best and Weakest Performers in Private Equity
-
New West Monroe Study: High-Tech & Software M&A Activity Outshines Overall Market in 2020, Outlook Remains Strong
-
New West Monroe Study: Utilities Have a Prime Opportunity to Elevate their Employee Experience
-
Nine Lives Media Names West Monroe Partners to the MSPmentor 200 Global Edition
-
Paul DeCotis Joins West Monroe as Director in Energy & Utilities Practice
-
Playing to win: using situational awareness in decision-making
-
Press Release: Distributed Energy Resources White Paper
-
Risk-Taking and Collaboration Among Top People Practices Driving Digital Success, West Monroe Research Finds
-
Sean Curran Joins West Monroe as Director in Technology Infrastructure Practice
-
Steven Waldrop Joins West Monroe’s Insurance Practice
-
Stuart Sim joins West Monroe’s Advanced Analytics practice
-
Survey Finds Business Agility Is a Top Priority But Lacks Executive Ownership
-
Survey Finds Insurance Industry Slow to Adopt Advanced Analytics
-
Ted Gibson Joins West Monroe Energy and Utilities Practice
-
Tom Ewers announced as Winner of the 5th Annual 40 Under 40 Recognition Awards
-
Tom Hulsebosch Named a Finalist for Outstanding Midmarket IT Leader of the Year Award
-
Tom Racciatti Joins West Monroe' Minneapolis Office
-
Tony Kong Joins West Monroe as Director
-
UTC Smart Networks Adds New Members Following 2012-2013 Elections
-
Wayne Lee Joins West Monroe’s Security and Infrastructure Practice
-
West Monroe Accelerates Innovation Strategy, Doubles Investment for 2019
-
West Monroe acquires 71 & Change, scaling organizational change management services to meet growing demand
-
West Monroe acquires Carbon Five to continue growing digital product development solutions
-
West Monroe Acquires CAST Management Consultants
-
West Monroe Acquires Digital Services Company GoKart Labs
-
West Monroe Acquires Etherios
-
West Monroe Acquires Experienced Merger Integration Consultancy
-
West Monroe Acquires Invoyent
-
West Monroe Acquires Madrona Solutions Group
-
West Monroe Acquires Strategy and Outsourcing Advisory Firm Pace Harmon
-
West Monroe Acquires Two Six Capital, a Data Science Firm for Private Equity
-
West Monroe acquires Verys to scale digital product engineering capabilities
-
West Monroe Acquires Waterstone Management Group
-
West Monroe adds Chief Revenue Officer and Chief Commercial Officer to support next stage of growth
-
West Monroe Adds Director in Columbus Ohio
-
West Monroe Adds Enhanced Offerings to Managed Services Practices
-
West Monroe Adds Experienced Cybersecurity, Salesforce/CRM, and Energy & Utilities Directors in New York City
-
West Monroe Adds External Board Member to Advise During Significant Growth Phase
-
West Monroe Adds Four Directors
-
West Monroe adds Microsoft Corporate Vice President Rodney Clark to Board of Directors
-
West Monroe Adds Two Directors in Chicago
-
West Monroe Adds Two Directors in Chicago Office
-
West Monroe Adds Two Directors to Chicago Advanced Analytics Practice
-
West Monroe Adopts New Incentive Program for Directors That Fuels Firm Investment
-
West Monroe Advances Corporate Big Data Solutions with Hortonworks
-
West Monroe among ICIC and FORTUNE’s Inner City 100 winners
-
West Monroe Among Top 25 Largest Consulting Firms in Healthcare
-
West Monroe and Accellos Release Video Case Study with Hopewell Logistics
-
West Monroe and C3 IoT Enter Partnership
-
West Monroe and Con Edison Recognized for Creating One of the 10 Best Intranets of 2020
-
West Monroe and Elevate Energy collaborate to develop financial modeling tool for Cook County Community Solar
-
West Monroe and UbiStor Inc create partnership to provide a complete disaster recovery solution
-
West Monroe Announced as Finalist for the 13th Annual M&A Advisor Awards
-
West Monroe announces $250 million investment to expand digital consulting services
-
West Monroe Announces 5 Senior Leadership Appointments
-
West Monroe Announces 2011-2012 Environmental and Social Commitments
-
West Monroe Announces 2015 Director Promotions
-
West Monroe Announces 2016 Director Appointments and Promotions
-
West Monroe announces 2022 class of Fischer Global Service Fellows
-
West Monroe Announces Banking CXellence — a Salesforce Fullforce Solution for Financial Services
-
West Monroe announces investment in European expansion, starts by opening office in London
-
West Monroe Announces New Director Appointments and Promotions
-
West Monroe Announces Partnership with Tagetik
-
West Monroe Announces Several Changes to Board of Directors as It Embarks on 2025 Growth Strategy
-
West Monroe Announces Smart Grid Workforce of the Future Service Offering
-
West Monroe announces strategic investment by MSD Partners
-
West Monroe Announces Top Leadership Changes
-
West Monroe Appoints 7 New Directors, Promotes 8 Current Directors
-
West Monroe Appoints 8 New Directors; Promotes 6 Current Directors to New Roles
-
West Monroe Appoints Chris Althoff to Lead Minneapolis Healthcare Practice
-
West Monroe appoints eight new directors; promotes four current directors to new roles
-
West Monroe Appoints Kevin McCarty as President
-
West Monroe Appoints TED CEO Jay Herratti to Board of Directors
-
West Monroe Appoints Three New Directors; Promotes Two Current Directors to New Roles
-
West Monroe Appoints Tom Hulsebosch to Lead Chicago Office
-
West Monroe Appoints Zach Jones as Chief Financial Officer
-
West Monroe Awarded 1st Runner-Up for Best Tech Work Culture in Chicago
-
West Monroe Awarded Prestigious LEED® Green Building Certification
-
West Monroe Co-Founder, Kevin McCarty, Awarded 2011 Robert C. McDermond Medal by DePauw University
-
West Monroe Collaborates with ENACT Systems to Offer Distributed Energy SaaS Solution for Utilities
-
West Monroe Collaborates with nCino to Deliver Cloud Treasury Management Solution
-
West Monroe Collects 26 Awards in 2018 for Its People-First Company Culture
-
West Monroe Collects 35 Awards in 2019 for Its People-First Company Culture
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West Monroe Complete Successful Warehouse Management System Implementation
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West Monroe completes investment from MSD Partners, begins Employee Ownership 3.0
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West Monroe Completes Pro-bono Strategy Project for YMCA of Greater Seattle
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West Monroe Completes Pro-bono Technology Project for ADWAS (Abused Deaf Women’s Advocacy Services)
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West Monroe Completes Work on Comprehensive Sustainable Energy Roadmap for Shedd Aquarium
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West Monroe congratulates Jim Bedford on recognition by Purdue and Roosevelt Universities
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West Monroe' Danny Freeman Named One of Consulting Magazine's 2017 "Rising Stars of the Profession"
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West Monroe Dedicates 1,000 Employees to National Day of Change
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West Monroe Dedicates More than 1,100 Employees to Volunteer in National Day of Service
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West Monroe dedicates more than 2,000 employees to volunteer in Day of Service
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West Monroe Doubles Size of Minneapolis Office Space
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West Monroe Earns Ranking as a Leading Managed Services Provider (MSP)
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West Monroe Expands Chicago Office Space by 40 Percent
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West Monroe expands Chicago office space by 50%
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West Monroe Expands Chief Operating Officer Role, Appoints Gil Mermelstein
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West Monroe Expands Human Capital Management Capabilities to Address Swelling Demand for People, Organization, and HR Consulting
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West Monroe Expands Leadership Team, Promotes 8 Partners in Response to Continued Firm Growth
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West Monroe Expands Management Team
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West Monroe Forms Alliance Partnership with Infor to Support Enterprise Asset Management Implementation
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West Monroe grows Columbus office by more than 30%
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West Monroe Hires Alberto Ruocco as Chief Information Officer
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West Monroe Hires Deron Grzetich as National Cybersecurity Lead, Continuing to Invest in Already Leading Capabilities Helping Organizations Build Cyber Resilience
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West Monroe Hires Edward Francis as National Life Sciences Industry Leader
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West Monroe Hires Kevin Rooney as Chief Administrative Officer
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West Monroe Hires Rissa Reddan as Partner and Chief Marketing Officer
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West Monroe Inks 12-Year Lease as Anchor Tenant at 311 W. Monroe, Names Building ‘West Monroe HQ’
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West Monroe Introduces Comprehensive ‘Work 4D’ Solution to Address Companies’ Long-Term Talent Challenges
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West Monroe Introduces Comprehensive Technology Development Center for Major Business Initiatives
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West Monroe introduces Intellio suite
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West Monroe Introduces Water Utility Customer Service Transformation Services
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West Monroe joins Smart Cities Council
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West Monroe Launches Corporate Transformation Practice to Deliver Timely, Technology-Led Services for Companies in Transition
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West Monroe Launches FLEXdls™ Analytics
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West Monroe Launches FUSION for Banking - A Workforce Methodology
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West Monroe Launches National High Tech & Software Practice to Address Needs of the Booming Industry
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West Monroe launches partnership with Ellevate Network to build the next generation of women leaders
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West Monroe Launches Re-designed Performance Services Practice in Conjunction with Expansion of 8,000 Square-foot Chicago Office Space for Growing Practice
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West Monroe Launches WMP-OneCall Business Communications
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West Monroe Named #18 to ChannelE2E Top 100 Vertical Market MSPs: 2017 Edition
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West Monroe Named #19 on ChannelE2E Top 100 Vertical Market MSPs
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West Monroe Named a 2013 Best Companies to Work For by Seattle Business magazine
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West Monroe Named a 2017 Best Workplaces for Parents by Great Place to Work® and FORTUNE
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West Monroe Named a Finalist for Minnesota’s Best Workplaces
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West Monroe named a Finalist for the 2014 Association of Management Consulting Firms’ Spotlight Awards
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West Monroe Named a Finalist for Washington’s Best Workplaces
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West Monroe Named Chicago Tribune Top Workplace 2017
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West Monroe Named One of Business First 2011 Best Places to Work
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West Monroe Named one of Chicago Tribune Top Workplaces 2011
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West Monroe Named one of Chicago Tribune Top Workplaces 2012
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West Monroe Named one of Chicago Tribune's Top Workplaces 2013
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West Monroe Named One of Chicago Tribune's Top Workplaces 2014
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West Monroe Named One of Chicago Tribune's Top Workplaces 2015
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West Monroe Named One of Chicago Tribune's Top Workplaces 2016
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West Monroe Named One of Chicago's "101 Best and Brightest Companies to Work For"
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West Monroe Named One of Consulting Magazine’s 2017 “Best Firms to Work For”
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West Monroe Named One of Consulting® magazine’s 2015 “Best Firms to Work For”
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West Monroe named one of Food Logistics magazine’s 2013 FL100
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West Monroe named one of Food Logistics magazine’s 2014 FL100+
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West Monroe Named One of the Country's Best Small and Medium Workplaces
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West Monroe Named One of the Country's Best Workplaces for Giving Back
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West Monroe Named One of Washington State’s 100 Best Companies to Work For
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West Monroe Named to Brill Street Top 50 Generation Y Employers 2011
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West Monroe Named to Crain’s “Chicago’s Largest Privately Held Companies” List
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West Monroe named to Crain’s 2015 Best Places to Work in New York City
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West Monroe named to Crain’s 2015 Fast Fifty
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West Monroe Named to Crain’s 2016 Best Places to Work in New York City
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West Monroe Named to Crain’s Chicago Business Top Privately Held Companies List
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West Monroe Named to Crains 2011 Fast Fifty
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West Monroe Named to Crain's 2012 Fast Fifty
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West Monroe Named to Forbes’ List of America’s Best Management Consulting Firms
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West Monroe Named to National Best and Brightest in Wellness list for 2016.
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West Monroe Named to Vault 2013 Consulting 50 List
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West Monroe Named to Vault 2014 List of Top 50 Consulting Firms
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West Monroe Names 8 Employees to 2019 Class of Fischer Global Service Fellows
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West Monroe Names 2018 Class of Fischer Global Service Fellows, Celebrates 5th Year
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West Monroe Names Adam Gersting as Dallas Office Leader
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West Monroe Names Barbara Bennett to Board of Directors
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West Monroe Names Laurie Lovett to Board of Directors
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West Monroe Names Tom Bolger Managing Director, Strategic Growth & Seattle Office Lead
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West Monroe Offers Enhanced Smart Energy Services Offering
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West Monroe Opens Bentonville, Arkansas Office
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West Monroe Opens Los Angeles Office
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West Monroe Opens Office in Minnesota
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West Monroe Opens Offices in Houston (TX) and Pittsburgh (PA)
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West Monroe Partners Announced as Finalist for the 12th Annual M&A Advisor Awards
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West Monroe Partners Announces Chicago Recruiting Event for Managed Services Practice on May 15
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West Monroe Partners Completes Customer Engagement Initiative for Woodland Park Zoo
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West Monroe Partners helps Define My Style Launch DMS 2 Go
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West Monroe Partners Introduces Distributed Generation Services
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West Monroe Partners is a Finalist for the Association of Management Consulting Firms 2012 Awards
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West Monroe Partners Named a Best Place to Work by Seattle Business Magazine
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West Monroe Partners Named a Finalist for Washington's Best Workplaces
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West Monroe Partners Named Among Enterprise Apps Specialists In Independent Mobile Enterprise App Service Providers Report
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West Monroe Partners Named Brill Street + Company’s 2012 Top 50 Employers for Gen Y Emerging Talent in Chicago
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West Monroe Partners Named on Great Place to Work® 2015 Best Small & Medium Workplaces List
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West Monroe Partners Named One of 100 Best Companies to Work For in Washington State Sixth Year In A Row
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West Monroe Partners Named One of Consulting Magazine’s 2012 “Best Firms to Work For.”
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West Monroe Partners Named One of Consulting Magazine’s 2013 “Best Firms to Work For”
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West Monroe Partners Named One of Consulting® Magazine’s 2014 “Best Firms to Work For”
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West Monroe Partners Named one of Washington's Best Workplaces
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West Monroe Partners Named to 2013 Great Place to Work Best Small & Medium Workplaces List published in FORTUNE magazine
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West Monroe Partners Named to 2014 Great Place to Work® Best Small & Medium Workplaces List, Published in FORTUNE magazine
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West Monroe Partners Named to Crain's 2013 Fast Fifty
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West Monroe Partners Provides Pro-bono Strategy Services for Seattle Repertory Theatre
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West Monroe Partners ranks among top North American, global managed services providers in 2013 MSPmentor© study
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West Monroe Partners Tops Seattle Business Magazine 2014 “Best Companies to Work For—Headquartered Outside of Washington” List
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West Monroe Partners Unveils FLEXwfm™ Workforce Management Tool
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West Monroe Partners’ Minneapolis Office Announces 2020 Relocation to The Nordic
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West Monroe Partners’ mobile claims application featured in “The Future of Insurance is Mobile”
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West Monroe' Paul A. DeCotis Named One of New York's 'Responsible 100' Honorees
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West Monroe Plans 100% Growth in Los Angeles Over the Next Five Years
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West Monroe Plans to Double Workforce to Address IT Skills Gap
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West Monroe Plans to Triple Dallas Presence Over Next 5 Years
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West Monroe Projects Triple Digit Hiring in 2012
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West Monroe Promotes 7 New Managing Directors
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West Monroe Promotes 13 Managing Directors, Appoints New Office Leaders to Continue Scaling Firm’s Next Stage of Growth
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West Monroe Promotes 16 New Managing Directors
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West Monroe Promotes Three Executives to C-Level Positions
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West Monroe Provides Pro-bono Strategy Services for the Furniture Bank of Central Ohio
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West Monroe Ranked 4th on Puget Sound Business Journal’s Washington’s Best Workplaces List
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West Monroe Ranks #22, Global Managed Services Providers in MSPmentor 501 Global Edition
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West Monroe Ranks Among Top North American, Global Managed Services Providers in MSPmentor 501 Global Edition
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West Monroe Ranks Among Top North American, Global Managed Services Providers in MSPmentor 2014 501 Global Edition
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West Monroe ranks No. 3 of 2017's Best Small & Medium Workplaces by Great Place to Work® and FORTUNE
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West Monroe Receives Award for 2015 Excellence in Social & Community Investment
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West Monroe Receives Award for Excellence in Social & Community Investment
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West Monroe Recognized for Excellence in Workplace Wellness by Building a Healthier Chicago
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West Monroe Releases New Report Finding Soft Skills Gap is Holding Companies Back from Innovation
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West Monroe Restructures as Employee Stock Ownership Plan
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West Monroe Sells Managed Services Division to Private Equity Firm M/C
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West Monroe Signs 10-Year Lease at Worldwide Plaza in Preparation for 500% Growth
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West Monroe Sponsors "Illuminate" Event for Autism Speaks to Celebrate Autism Awareness Month
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West Monroe Study Finds Correlation Between Digital Maturity and Increased Revenue Growth, Profitability
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West Monroe Study Finds the Age of the Traditional Doctor’s Office Visit is Over
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West Monroe Study Reveals Rapid DER Growth but Concern About Utilities’ Keeping Pace with Demand
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West Monroe Study: Despite Technology Investments, Mid-Market Banks Aren’t Capitalizing on Efficiency Opportunities
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West Monroe Teams with CharterMast Partners and Ativo Research on Sustainability
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West Monroe Tops “Best Places to Work in Los Angeles” List by Los Angeles Business Journal in the Large Company Category
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West Monroe Unveils New Version of FLEXdls™ Labor Management Software
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West Monroe Welcomes Business Integration Partners to Global Consulting Network
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West Monroe Welcomes Grupo ASSA to Global Consulting Network
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West Monroe wins Microsoft Northwest Area Best Practice Award
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West Monroe’s Brian Paulen Named to Board of The First Tee of Greater Seattle
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West Monroe’s Cindy Garrett Named One of Consulting Magazine's “Women Leaders in Consulting”
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West Monroe’s Gordana Radmilovic Named One of Consulting Magazine's “Women Leaders in Consulting”
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West Monroe’s Holly Kay Named a Finalist for 2017 Chicago CFO of the Year
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West Monroe’s Jodi Bednar Named One of Consulting Magazine's ’Women Leaders in Consulting’
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West Monroe’s Keith Campbell Named One of Consulting Magazine’s 2014 “Rising Stars of the Profession”
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West Monroe’s Kevin McCarty Named One of Consulting Magazine’s Top 25 Consultants of 2013
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West Monroe’s Los Angeles Office Completes Move to Wedbush Center
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West Monroe’s Managed Services practice receives clean, unqualified SSAE16 audit opinion
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West Monroe’s New York Office Completes Move to 1700 Broadway
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West Monroe’s Q4 poll data: 75% in C-suite are bullish on U.S. economic recovery
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West Monroe’s Raleigh Office Completes Move to American Tobacco Campus
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West Monroe’s Sam Dawes Named One of Consulting Magazine’s 2016 “Rising Stars of the Profession”
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West Monroe’s San Francisco Office Moves to 100 First Street
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West Monroe’s Seattle Office Completes Move to Century Square
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West Monroe’s Tom Hulsebosch Named One of Consulting® Magazine’s Top 25 Consultants of 2015
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West Monroe’s work with Barclaycard US leads to a 2016 CX Innovation Award
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West Monroe’s Yves Leclerc Named to Loyola’s Supply and Value Chain Center
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Will McNamara Joins West Monroe
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Workforce Magazine Ranks West Monroe as No. 31 on 2017 Workforce 100 List
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