This is CX, Episode 22: Gazing into the CX crystal ball

In this episode, Mike and Paul "gaze into the CX crystal ball" and talk about some trends they're seeing in the market and its impact on customer experience, including chatbots and conversational interfaces, robotics, augmented reality, and the like.

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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.