The merging worlds of customer experience and customer success and how COVID-19 is impacting these functions
In this episode, Mike and Paul speak with Gainsight CEO, Nick Mehta, to discuss the merging worlds of customer experience and customer success and how COVID-19 is impacting these functions. Listen to hear:
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Each episode includes a discussion on a key CX topic, while also highlighting tools that CX practitioners can use, and how CX helps address key challenges our clients are facing.