Optimizing the Salesforce Field Service Experience

Service organizations often struggle to maintain data visibility across their field service, sales, and service teams. Often field work is recorded in decentralized systems or on physical records, leaving service managers and other technicians without a complete view historical work completed for a given customer or asset. Without a consistent and accurate view of the customer, it is difficult to deliver a proactive and satisfying service experience.

Discussion topics include:

• An in-depth overview of how field service teams can increase productivity and accelerate time to value by leveraging pre-built functionality that supports easy upfront configuration and allows for ongoing scalability
• A live demo of our field service accelerator
• Q&A with our field service experts

Panelists:

• Tarun Patel – Director, Customer Experience
• Scott Booze – Senior Principal, Customer Experience