Building an Omnichannel Experience with Service Cloud Voice

Customers today expect a connected and personalized service experience. However, most companies fail to deliver on this. Learn how Salesforce Service Cloud Voice can bridge the gap between voice and digital channels to create a true omnichannel experience under one platform.

Discussion topics include:

• An in-depth overview of Service Cloud Voice and how it can be activated to improve the omnichannel experience
• A live demo of the Service Cloud Voice platform
• Q&A with our Service Cloud Voice experts

Panelists:

• Ben Snyder – Senior Manager, Customer Experience
• John Sprunger – Senior Architect, Technology
• Vamshi Gujju – Experienced Consultant, Technology