Connecting the Utility Customer Experience with DER360

Utility customers are adopting Distributed Energy Resources (DER) such as PV Solar, Electric Vehicles, Smart Thermostats and Battery Storage at an increasing rate. However, many utility companies are struggling to track how their customers are using these DER technologies, leading to reduced levels of customer engagement. With the right platforms, utilities can maintain a 360-degree view of which DERs their customers have adopted, leverage that view to expand customer program enrollment, and create new customer value through increased engagement.

Discussion topics include:

• An in-depth overview of the shift to increased DER adoption by utility customers and what that means for utility providers seeking to improve customer engagement 
• A live demo of our DER360 accelerator, built on the Salesforce platform
• Q&A with our DER360 experts

Panelists:

• Andrew Dillon - Innovation Fellow, Energy and Utilities
• Leann Landry - Director, Customer Experience